Wednesday, April 28th, 2010
When it comes to details, there are two trains of thought. The first is that they are a nuisance, an annoyance – extra work that gets in the way of the bigger picture. The second is that details are the foundation of an unforgettable experience or an extraordinary event.
When the details are tended to, the bigger picture goes from ordinary to exceptional. Details can make or break an evening out for dining patrons. Are they seated, fed, and hustled out so the next guest can come in, or are they greeted by name, offered their favorite table or bottle of wine, and treated to personalized, superior service throughout their visit? Was their experience common, like so many others? Or was it memorable enough to bring them back over and over again?
That’s why we designed a product that helps our customers focus on the details. Our software allows them to capture important bits of information. And when our customers are too busy to ask for the details, we remind them. We want them to be able to treat all of their guests like VIPs from the get go because when our customers are successful, we’re successful.
The list of details captured by our Dining Reservation & Table Management software alone goes on and on, but here’s a short list to get you thinking.
- Captures guest preferences, like food and beverage purchase histories, table and server requests
- Gathers historical data such as guest contact information, number of prior and future dining reservations booked, number of no shows and cancelled dining reservations
- Automatically calculates available reservation times based on dining room specific criteria including table inventory, turn rates, maximum seating capacities and other information
- Hostesses stay in the know and in control with accurate wait times for walk-in and advanced reservation guests with automated wait time calculations
Not to mention, automated task lists that keep everybody productive, ensuring no details are missed. All of our software modules automatically prompt users throughout the dining reservation or event booking process to guarantee that absolutely nothing is overlooked and all the information gathered in accurate.
I could go on and on about our software, but you can check out the rest of our website for more…you guessed it…details.
Wednesday, April 21st, 2010
Today, I’d like to introduce you to another member of our training team. Leslie Phillips. Leslie joined us in August of 2006 on a part-time basis and became full-time in January of 2010. Throughout her tenure with us, Leslie has been responsible for implementing new accounts, conducting beginning and advanced training classes, writing training materials, and handling customer support calls. She has also traveled to customer locations to host on-site training sessions.
Originally from Washington, Leslie moved to California in 1988 after graduating from Eastern Washington University. Today, she is an extremely busy single mom raising two teenagers. She’s an active volunteer at the high school and enjoys playing, as well as watching sports with her kids. Leslie also loves to travel and read, and brings the passion and enthusiasm she displays in her personal life into her professional life with ReServe.
“Leslie Phillips was the most welcoming, unintimidating, software support person that I have spoken to in a while. Very knowledgeable and has a wonderful bed side manner.” Kristen Childs, Reynolds Plantation.
Thursday, April 8th, 2010
What we’ve found over the last 15 years is that our customers thrive on, and are often overwhelmed by, the details. It’s all of the little things that are tied to catered events or dining experiences that can make our users’ jobs chaotic. From last minute reservation cancellations to unexpected walk-ins, Mr. Smith’s wine preference for his anniversary dinner to a frantic bride’s third menu change in two weeks – all of these things are important, and when missed or misplaced, can throw everything out of sync.
It’s managing the details, no matter how small, that make our customers successful. By simply paying attention to the minutia, they raise the bar of guest service, manage their operations more successfully and consistently generate revenue.
When new customers call, it’s usually because they are drowning in Post-it Notes and file folders, lost in a sea of scratched up and wrinkled reservation book pages, or simply tired of bouncing between three or four computer programs to get one report printed. They’ve thrown up their hands in defeat and are demanding a better way to do business.
And we know that, as a true solutions provider, we can’t make sweeping generalizations about that individual’s business. We can’t assume they follow the same processes as other restaurants or venues, subscribe to similar business models as industry peers, or service the same types of guests as a local counterpart. We must treat them as individuals and pay attention to the details they share – the very same, very specific details they pay attention to every single day.
But that’s just the beginning. Once we talk with them and learn more about their needs, it’s time to share how our software can help them more successfully manage those details…
