Survey Says….

After a technical support call is received and resolved by our Product and Technical Support Services Team, we send a survey to the customers requesting they rate the quality of the service they received on a scale of 1 to 5, with 5 being Excellent. This is done with every support call logged so that we can continually enhance our internal processes and offer the highest levels of customer service.

We’re happy to share that this past July, 98 percent of customers surveyed gave our support technicians a ranking of 5 when asked about their technical knowledge and helpfulness.

You see, here’s where we do things differently. Our Product and Technical Support Services Team is comprised of technical staff, trainers and data customization specialists. That means many of our customers have the added value of working with the same ReServe team members from the time of initial installation. Certain staff members specialize in specific software modules, and the entire Product and Technical Support Services Team has a keen understanding of the hospitality industry. In addition, through close interaction and ongoing partnership, team members become knowledgeable of the specific operational requirements of each individual customer. What results is a level of service that exceeds industry standards and provides our customers with a unique support experience that keeps them productive, efficient and profitable.

And our customers agree. Here are a couple of quotes from those surveyed in July.

“Always a pleasure working with representatives from Reserve. EXTREMELY helpful and kind (patient!). Thank you for the on-the -spot assistance to my impromptu phone call. You made my day easier.”

“ReServe Representatives have consistently been helpful EVERY time that I have called. I have always received an immediate response as well as a solution.”

Thank you to everyone who participates in our support surveys! As always, it’s a pleasure serving you!