Wednesday, December 22nd, 2010
During this special time of the year, it is with grateful thoughts that we pause and take a moment to thank all of those individuals who have made our success possible. We appreciate your business and wish you much success in the upcoming year.
Merry Christmas and Happy New Year from the ReServe Interactive family to you and yours.
Category Catering & Event Management | Tags:
Wednesday, December 15th, 2010
Here are some simple reasons why:
Finally, we are seasoned experts who have been helping organizations optimize their hospitality operations for more than a decade.
Friday, December 10th, 2010
The benefits of ReServe Interactive’s Catering & Event Management and Dining Reservation & Table Management software make for a long list. Below are just 10 benefits that enable hospitality professionals to work faster and smarter – improving their efficiency and increasing profitability.
With ReServe Interactive software, you can:
What are you waiting for? Isn’t it time you worked smarter?
Thursday, December 2nd, 2010
We have several contract management companies as customers that manage food and beverage functions at stadiums, arenas, convention centers, cultural institutions and academic facilities. And the dynamics between some of these organizations is unique.
For example, when the Georgia Aquarium, the world’s largest fresh and marine water aquarium located in Atlanta, Georgia, opened its doors to the public in November of 2005, event staff was prepared to execute approximately 200 events through the end of 2006. But demand for the venue was high and more than 750 events took place. Before the aquarium opened, management’s goal was to streamline the booking process in order to maximize the facility’s expansive event space, which includes a configurable 16,000 square foot ballroom, pre-function space and building-wide accommodations, in order to execute as many events as possible while still remaining efficient and profitable.
To achieve this goal, Will Ramsey, director of group sales for the Georgia Aquarium, together with Wolfgang Puck Catering, a subsidiary of Compass Group North America, provider of the facility’s special event catering services, implemented ReServe Interactive’s Catering and Event Management software.
Ramsey and Wolfgang Puck’s catering director worked directly with ReServe to tailor the software to the aquarium’s unique event management needs. The software is shared between Georgia Aquarium staff, which handles back-of-house event operations, and Wolfgang Puck Catering event staff, which manages front-of-house activities, to ensure real-time event information is accessible to everyone from first customer contact through event follow up.
For more information, click here.
Our software has allowed contract management companies to partner with their customers to efficiently manage hospitality operations, as well as reap the benefits of a flexible solution that allows them to share data, manage labor, and provide superior customer service.
Tuesday, November 23rd, 2010
“Feeling gratitude and not expressing it is like wrapping a present and not giving it.” – William Arthur Ward
We’d like to take some time to thank all of the employees, customers, industry partners and supporters who have stood by us and worked with us over the last 14 years. We are grateful for the success we’ve had and attribute it to the hard work and dedication of our talented and committed staff, and the trust and partnership of the hospitality professionals who have chosen us.
We wish you all a very Happy Thanksgiving filled with joy, peace and the spirit of gratitude.
Category Catering & Event Management | Tags: Tags: grateful, gratitude, hospitality, hospitality professionals, Thanksgiving,
Tuesday, November 16th, 2010
There’s something to be said for a product that can be multi-dimensional in its functionality. From kitchen utensils to power tools, more and more products are being designed to meet a variety of different needs in one convenient package.
At ReServe Interactive, our software is built on a flexible platform that allows it to meet a variety of unique needs across all types of venues. Here are a few examples of customers benefiting from our distinctive platform:
Lucky Strike Lanes & Lounge- Lucky Strike’s front-of-house staff uses our Dining Reservations & Table Management software to book group bowling activities just like a restaurant would book dining reservations. Our Smart Reservation Technology™ and Graphical Floor Plan interface allow their staff to view space availability and book reservations by floor and lane-by-lane. ReServe also helps them gather customer preferences, contact information, purchase history, cancellations and no-shows.
Sega GameWorks USA- To effectively manage group event packages, which include food, beverage and game play options, GameWorks utilizes our software’s Set up & Service Wizard to populate Event Orders with pre-defined package descriptions. Once the Event Order is complete, detailed pricing, including taxes and gratuities, appears at the bottom of the contract. This is different than their previous system where the event order and invoice, each with different pricing, were printed and presented to the guest separately. GameWorks staff is now also able to view an itemized Event Order when needed to review food, beverage and game play costs.
Icon Estates/Robert Mondavi- Icon Estates, the fine wine business of Constellation Wines U.S., manages more than 13,000 tastings, tours and large-scale events each year at 13 company properties across the country. With a corporate goal to reduce costs and increase efficiencies, Icon wanted to centralize event management at five California properties, including some belonging to Constellation’s Centerra division, while improving guest experiences. To streamline processes, management centralized reservation and event operations, including winery tours, into one fully-integrated system using ReServe Anywhere®, the web-based version of our Event Management software.
Click on any of the links above to read each customer’s case study and learn more about how ReServe Interactive has met their unique operational needs.
Tuesday, November 2nd, 2010
Baseball is deeply woven into our culture and the World Series is a celebration of our national pastime. This year’s World Series brought together two formidable opponents – the San Francisco Giants and the Texas Rangers. These teams are fierce competitors and champions in their own right. We watched along with the rest of the country and weren’t disappointed with its spectacular ending.
Another thing we’re excited about is the fact that both the Giants and the Rangers use ReServe Interactive’s Catering & Event Management software at their facilities to manage game day events as well as private events on non-game days. Our software helps stadiums easily and efficiently manage the lifecycle of both on-site public and private events.
These teams benefit from a centralized customer database, function space control, automatic document and correspondence creation, dynamic food and beverage menu selection, labor scheduling and detailed financial reporting. All of these things add up to a technology that makes sense for their organizations, and make a difference to their bottom lines. Not to mention, with ReServe, they can treat their fans like champions.
The baseball season has come to an end and America has set their sights on 2011. Regardless of who won this year’s World Series, we’re hoping that both the Giants and the Rangers feel they hit a home run with ReServe Interactive.
Category Catering & Event Management, General | Tags: Tags: 2010 World Series, Baseball, Catering & Event Management, home run, private events, San Francisco Giants, software, Texas Rangers, World Series,
Wednesday, October 27th, 2010
As I mentioned in my last blog, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals.
We just recently partnered with Sega GameWorks USA, a unique dining and entertainment venue that offers its guests food, fun and gaming entertainment, including interactive games, simulators, attractions, pool tables and darts, across seven locations throughout the United States.
In an effort to simplify event booking and improve operational efficiencies, GameWorks phased out their existing event management software and implemented ReServe Anywhere®, ReServe Interactive’s web-based Catering & Event Management solution to effectively manage large group, corporate and individual event packages.
ReServe Anywhere allows GameWorks to simplify the booking and execution of food, beverage and game play events on a site by site basis, manage operations on an enterprise level, as well as provide enhanced customer service to a wide variety of guests booking events.
Tracy Thornton, one of the company’s Directors of Sales said, “ReServe’s software is a user friendly, easy-to-use, intuitive system that makes sense for our unique business offering. And the fact that ReServe Interactive is still growing and has a well-recognized client base hasn’t taken away from their ability to offer personalized service.”
Click on the link below to learn more about our partnership with Sega GameWorks USA.
http://www.reserveinteractive.com/downloads/case-studies/Sega-Gameworks.pdf
A special thank you to Sega GameWorks USA for sharing their unique story with us. And thanks again to all of our customers for their ongoing partnership. We appreciate you and look forward to a working together for years to come.
Thursday, October 7th, 2010
Multi-unit restaurants often struggle with managing operations across all of their sites. Some restaurants rely on the GMs to turn in accurate reports so that corporate management can analyze activity on an enterprise level. Other companies send district managers out to each location to gather information and some corporate offices wait patiently for Excel files to be e-mailed in.
The point being, in order for these customers to successfully manage operations, they need a solid handle on activity in each of their locations and an effective way to gather that information. That’s where ReServe comes in. From reservations to financial reporting, we’ve helped our multi-unit customers observe, gather, analyze and report on activity across 2 or 200 locations.
For example, McCormick & Schmick’s uses ReServe Anywhere®, our web-based Catering & Event Management software, to manage private dining events across more than 90 locations. Brunswick Entertainment Centers manages events at 14 locations, Wolfgang Puck Catering implements across 12 sites, Gaylord Entertainment manages 11 restaurants across four venues, Lettuce Entertain You Enterprises uses ReServe Anywhere across 40 plus locations, and Palm Restaurant Group manages events for 27 restaurants.
Here’s what they accomplish with our software. They manage multiple event books from a headquarters or corporate location; reporting is centralized, so they can report on the enterprise, region or a specific location; and they improve communication between employees and across venues. And that’s just the beginning. They use our software to keep a finger on the pulse of their business 24 hours a day, 7 days a week.
So, when a multi-unit customer needs to keep track of all everything across all of their locations, the solution is simple – ReServe Anywhere.
Category Catering & Event Management, Dining Reservations & Table Management, ReServe Anywhere | Tags: Tags: Brunswick Entertainment Centers, Catering & Event Management, Gaylord Entertainment, Lettuce Entertain You, multi-unit, Palm Restaurant Group, ReServe Anywhere, ReServe Interactive, Wolfgang Puck Catering,
Thursday, September 9th, 2010
You’ve seen the commercials. Someone presses a big red button, a problem is solved, and you hear the words “That was easy!”
Our products and solutions are different than that of the company that created that now infamous button, but our premise is the same. We make the tough stuff a little less overwhelming and our customers lives a little easier. It’s the catering sales manager who books an event for the first time or the hostess that logs her first dining reservation and thinks (or says aloud if the feeling moves them) “That was easy!” And sometimes it really is the simple act of clicking a button that changes the way they do business.
We’ve done as many as 15 customer case studies over the last few years and the thread that runs through them all is ReServe’s ease of use. At some point in the profile, the customer comments on our software’s ability to make everyday tasks easier. Here are just a few quotes from our case study library:
“We needed something efficient and easy to use, as well as something that could meet our unique needs within both catering divisions,” explains Jennifer Cleveland, Director of Catering, Harry Caray’s Restaurant Group. “We wanted to successfully manage events using a single system and ReServe’s software has allowed us to do just that.”
“It’s a tremendous time saver and easy to use,” says Lauren Serwitz, Catering Director, Round Hill Country Club. “We’re huge believers in ReServe Interactive, and we love to extol the virtues of ReServe to other clubs.”
“The software is cost-effective, easy-to-use and it has made us a much more productive organization,” says Trina Ashcraft, IT Trainer, Hilton Waikoloa Village.
“I came on board after implementation,” says Paul Pace, Director of Food & Beverage, Treasure Island Hotel & Casino. “And because the system is so user friendly and easy to use, I logged in and taught myself how to use it. I was able to take single and group reservations, make changes to floor plans and update menus within a couple of days.”
We may not have an actual easy button, but what’s better than an actual customer saying the words “That was easy!”?