Happy New Year!

Monday, January 23rd, 2012

The end of 2011 was an exciting time for us. We were busy launching ReServe Q™ online dining reservation software and gearing up for a busy New Year. We have quite a bit planned for 2012.

We will be expanding our technology platform through new and enhanced catering, event management, dining reservation and table management products, new systems and new platforms. We have hired new employees and built new partnerships. We are focused on enhancing the user experience with increasing product and support performance. And that’s just the beginning!

We have so much to do in 2012 and we look forward to sharing it all with you. Keep an eye out for upcoming posts, announcements and news throughout the year.

ReServe Interactive to Launch ReServe Q Online Restaurant Reservation Software

Thursday, June 2nd, 2011

Check this out….

http://www.reserveinteractive.com/press-releases/2011-05-25-ReServe-Interactive-to-Launch-ReServe-Q-Online-Restaurant-Reservation-Software.php

The Gateway

Wednesday, April 13th, 2011

Check out our latest press release:

ReServe Interactive Launches ReServe Gateway - Web Services Enabling Third-Party System Integration and Aggregated Data Analysis

ReServe Interactive, an industry leader in hospitality management solutions, has launched  ReServe Gateway™, a robust web services platform enabling enterprise customers to integrate and share operational and financial data stored in their ReServe Interactive software with third-party software applications to streamline operations, improve productivity and enhance guest services.

“Many of our customers require our software to share information with other systems that help them manage their business such as POS systems, CRM programs and financial applications,” explains Mike Edmeyer, Vice President of Sales for ReServe Interactive. “ReServe Gateway is a reliable, responsive and cost-effective engine that enables on-demand communication with any of these services and is seamless in even the most PCI compliant environments.”

ReServe Gateway supports ReServe’s entire software suite including Reservation Management functions such as the facilitation of checking dining availability, making and cancelling reservations, and reporting reservation activity; Table Management services including the checking of wait times, changing table status, recording dining preferences, and reporting turn rates; Event Management services that facilitate the reporting of event scheduling activity and financial details, and checking availability and booking events, as well as Contact Management services that facilitate account and contact detail management.

“Web services is a standard communication protocol used across a variety of industries which means it’s proven, efficient and effective. And it’s easy to integrate with any desktop or hosted application,” explains Lynn Carter, Chief Technology Officer. “It enables us to focus on our core competency, which is designing productivity software for restaurants and catering operations, and efficiently sharing important data that our systems accumulate with other business functions. ReServe Gateway transforms how our software is used within an organization, and we expect the resulting links between ReServe and other systems to expand rapidly, providing great value to our customers.”

What’s News?

Wednesday, February 23rd, 2011

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

The 2011 Comeback

Wednesday, February 2nd, 2011

So, what are your thoughts on 2011 so far? Have you seen an increase in business yet?

Industry experts are predicting growth across the board this year. In its “2011 Restaurant Industry Forecast,” the NRA said the nation’s 960,000 restaurants will see aggregate sales increases of 3.6 percent in 2011, or 1.1 percent in real, or inflation-adjusted, terms. The association also said that operators focused on growth will explore area like mobile applications and social media to expand their reach and grow business.

From customer incentives to online reservation applications to mobile marketing, restaurateurs will be relying more and more on technology to reach a larger audience. Mobile applications and social marketing tools are also changing the way restaurants market to their customers, as well as the way consumers view dining out. According to the NRA, 51 percent of social-media-savvy individuals say restaurants are an essential part of their lifestyle, while 43 percent of all consumers say that.

At ReServe Interactive, we are fully aware of the opportunity presenting itself to our customers and the industry as a whole. Not only are we aware, we are acting on that knowledge to bring the industry new tools to help them reach more customers while preserving their bottom line.

It won’t be long now until we roll-out our latest technology, but in the meantime, we’d like to know…Do you Q?

To read more from the National Restaurant Association, click http://bit.ly/gdwybZ.

Our 15th Year

Thursday, January 27th, 2011

It’s almost hard to believe that we are in our 15^th year of business. So much has changed since we introduced ourselves to the industry in 1996.  What started as an idea to help ourselves has become a force within the hospitality industry. We are literally changing the way our customers are doing business.

Since 1996, our catering, event management, dining reservation and table management product offering has grown to include a web-based solution; we interface with more than 10 industry-leading applications; and we service more than 8,000 users.

And now, in our 15^th year of business, we’re going to take our offering even further by introducing several new features and products including easily implemented web services designed for sharing data between different applications. We are also developing a system designed for publishing restaurant wait times on reader boards throughout a hotel property, as well as features for sharing customer data with a centralized CRM database. Most importantly, we will soon launch a dining reservation focused mobile platform to support iPhone, Android and Blackberry devices.

As time has gone on, we’ve continued to progress and remain a valuable tool for our customers. We’ve helped our customers increase efficiency, enhance productivity and boost revenue. Our platform remains current, ensuring users are able to use the most updated technology solutions to manage their businesses.

This year is a milestone in many respects and we are so grateful for the many customers, industry partners and loyal employees that have brought us to this day. We look forward to making 2011 an unforgettable year.

What’s ahead for 2011?

Wednesday, January 19th, 2011

Here at ReServe Interactive, we’re very excited about the year ahead.  We’re directing our efforts toward the ever changing needs of our customers and the hospitality industry as a whole.  We’re focusing on web services, data integration and state-of-the-art technology advancements that not only benefit our customers’ productivity, but increase their profitability.

Keep your eye on our blog and watch for industry buzz on our latest catering, event management, dining reservation and table management product enhancements and offerings. In addition, you’ll learn more about some of our customers and the ways we’re making a difference in the way they do business, as well as select industry partnerships.

At ReServe Interactive, we embrace change and live for technological advancements. Especially when they enhance the way we serve our customers and the way our customers do business.

By the way, the first half of 2011 will bring the much anticipated launch of a new product designed for the restaurant industry. We’ll be sharing some more information soon, so keep tuning in.   

Here’s to a new year!

These are just a few of our favorite things…

Thursday, January 6th, 2011

1. Happy Customers – nothing makes us happier than a satisfied customer. It’s what makes us tick and drives us to constantly enhance our product and service offering. Making our customers’ lives easier and putting a smile on their faces is our goal and when it’s met, we couldn’t be more pleased.
2. A Brilliant Staff – we couldn’t do what we do without a committed and talented staff that consists of some of the industry’s brightest stars. They come to work every day ready to dive in and give all they have to our mission and our customers. They are the driving force behind our success.
3. A Resilient Industry – we couldn’t be more proud to be a part of such an amazing industry. When dealt hard blows, it comes back fighting. When told it can’t be done, it turns around and proves the naysayers wrong. The hospitality industry is full of creative, forward-thinking entrepreneurs with a passion for pleasing others and we’re honored every day to be considered a partner to them.
4. Smart Software – we decided long ago that if we weren’t going to do it right, we weren’t going to do it all. We didn’t want to just create a product, we wanted to create an experience that allowed our customers to receive the full benefit of our technology expertise and industry experience while allowing them to quickly and easily improve business productivity and increase profitability.

Do you do the resolution thing?

Wednesday, December 29th, 2010

Did you know that 3 out of 4 people eventually break their New Year’s resolutions?  Are their goals too lofty? Are their resolutions too challenging?

There are several ways to help people make their resolutions stick. Some make their resolutions public, so they can be held accountable by more than just themselves. Some write them in journals and keep track of their progress throughout the year.

Whatever your plans to help you stick to your resolutions, remember personal resolutions are just that, personal. But what about your business resolutions? Do you plan on doing some things different in 2011? There are plenty of ideas out there like developing and growing a private dining business or reducing labor costs. How about investing in technology to improve your efficiency and support your growth? What about enhancing customer service across your organization?

We’re going to make some of our 2011 resolutions public. First, we’re going to continue to listen to our customers so that we can further develop our software to meet their unique business needs. Second, we’re going to keep a watchful eye on the industry so that we can continue to be relevant to our strategic partners and prospective customers. Third, we’re going to remember that our customers are the foundation of our success and make sure to frequently remind them of how much we appreciate their partnership. And finally, we’re going to bring new technologies to the table that will serve the restaurant industry in such a way that they can maximize their operations and increase their profitability.

We wish you luck with your New Year’s resolutions and hope that you can stick with them throughout 2011. In the meantime, we’re going kick off the New Year with some special wishes for you. We wish for your personal and professional success. We wish for you to take time to celebrate your family and friends.  We wish for you to be able to look back on this past year with wise eyes, and the determination to make 2011 better. Most of all, we wish you much joy and laughter in the upcoming year and for many years to come.

Sega GameWorks USA – Another Success Story

Wednesday, October 27th, 2010

As I mentioned in my last blog, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals.

We just recently partnered with Sega GameWorks USA, a unique dining and entertainment venue that offers its guests food, fun and gaming entertainment, including interactive games, simulators, attractions, pool tables and darts, across seven locations throughout the United States.

In an effort to simplify event booking and improve operational efficiencies, GameWorks phased out their existing event management software and implemented ReServe Anywhere®, ReServe Interactive’s web-based Catering & Event Management solution to effectively manage large group, corporate and individual event packages.

ReServe Anywhere allows GameWorks to simplify the booking and execution of food, beverage and game play events on a site by site basis, manage operations on an enterprise level, as well as provide enhanced customer service to a wide variety of guests booking events.

Tracy Thornton, one of the company’s Directors of Sales said, “ReServe’s software is a user friendly, easy-to-use, intuitive system that makes sense for our unique business offering. And the fact that ReServe Interactive is still growing and has a well-recognized client base hasn’t taken away from their ability to offer personalized service.”

Click on the link below to learn more about our partnership with Sega GameWorks USA.

http://www.reserveinteractive.com/downloads/case-studies/Sega-Gameworks.pdf

A special thank you to Sega GameWorks USA for sharing their unique story with us. And thanks again to all of our customers for their ongoing partnership. We appreciate you and look forward to a working together for years to come.