ReServe Interactive

Archive for the ‘General’ Category

Happy New Year!

Tuesday, January 7th, 2014

We’re excited about 2014. We have so many new and exciting things planned. Keep an eye out for our new website which will launch in the spring. We’ll also be making some big announcements throughout the year regarding our fully integrated software portfolio. We’ll also be introducing you to our sales and development teams who not only offer some of the industry’s best service and support, but also have real-world hospitality management experience that makes them an invaluable consultative resource for our customers.

What are your plans for 2014? Have you taken a look at the way you did business in 2013 and found that you need new ways to become more efficient and more profitable? Do you think automation could make all the difference this year? Have you resolved to work smarter and implement the tools to do so? Well, we’re looking forward to helping you start the year off right.

Happy New Year and here’s to a successful 2014!

Happy Thanksgiving!

Wednesday, November 27th, 2013

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.” – John F. Kennedy

We’d like to thank all of our employees, customers, industry partners and supporters who have stood by us and worked with us over the last 17 years. We are grateful for the success we’ve had and attribute it to the hard work and dedication of our talented and committed staff, and the trust and partnership of the hospitality professionals who have chosen us.

We wish you all a very Happy Thanksgiving filled with joy, peace and the spirit of gratitude.

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The Contract Management Connection

Wednesday, November 6th, 2013

We have several contract management companies as customers, including Compass Group North America and its subsidiaries,  Aramark and Sodexo. These companies manage food and beverage functions at stadiums, arenas, convention centers, cultural institutions and academic facilities. And the dynamics between some of these organizations is unique.

For example, when the Georgia Aquarium, the world’s largest fresh and marine water aquarium located in Atlanta, Georgia, opened its doors to the public in November of 2005, event staff was prepared to execute approximately 200 events through the end of 2006. But demand for the venue was high and more than 750 events took place. Before the aquarium opened, management’s goal was to streamline the booking process in order to maximize the facility’s expansive event space, which includes a configurable 16,000 square foot ballroom, pre-function space and building-wide accommodations, in order to execute as many events as possible while still remaining efficient and profitable.

To achieve this goal, Will Ramsey, director of group sales for the Georgia Aquarium, together with Wolfgang Puck Catering, a subsidiary of Compass Group North America, provider of the facility’s special event catering services, implemented ReServe Interactive’s Catering and Event Management software.

Ramsey and Wolfgang Puck’s catering director worked directly with ReServe to tailor the software to the aquarium’s unique event management needs. The software is shared between Georgia Aquarium staff, which handles back-of-house event operations, and Wolfgang Puck Catering event staff, which manages front-of-house activities, to ensure real-time event information is accessible to everyone from first customer contact through event follow up.

“We cannot afford to miss a single detail, so we needed an intelligent tool that could simplify the booking and execution process and allow us to be as efficient as possible.” - Will Ramsey

For more information about the Georgia Aquarium, click here.

Our software has allowed contract management companies to partner with their customers to efficiently manage hospitality operations, as well as reap the benefits of a flexible solution that allows them to share data, manage labor, and provide superior customer service.

Tomorrow is the Last Day to Vote for Table iQ!

Tuesday, October 15th, 2013

Table iQ™, our Table Management solution for the iPad®, has been selected as a finalist by the CTIA MobITs Awards under the category of Best Customer Experience Management.

Winners in all seven categories will be determined by public voting which is taking place until October 16, 2013 until 12:00 p.m. A single winner in each award category, as well as the “IT Favorite” award, will be announced at MobileCON on Thursday, October 17, 2012 at 2:00 p.m. at the San Jose Convention Center in Silicon Valley. 

Visit http://ctiait.ctia.org/mobits/2013/public/index.cfm to vote for Table iQ today! Click on the green “View all of the entries and VOTE for your favorites!” link and then select the category of Best Customer Experience Management to find Table iQ.

Voting ends on October 16th at noon! Please vote today!

 

 

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We’re a finalist! You can make us a winner…

Tuesday, September 24th, 2013

Table iQ™, our Table Management solution for the iPad®, has been selected as a finalist by the CTIA MobITs Awards under the category of Best Customer Experience Management.

“On behalf of CTIA, we congratulate ReServe Interactive and Table iQ for being a MobITs finalist. We created MobITS Awards to highlight and showcase the solutions that help IT professionals manage and leverage mobility for more success, effectiveness and efficiency. These individuals are constantly working to develop, secure and improve businesses and how they interact with employees and customers, but the internal and external challenges they face are more frequent and difficult from cyber threats to BYOD. These solutions help IT professionals to better meet those challenges.” said Robert Mesirow, vice president and show director.      

Winners in all seven categories will be determined by public voting which is taking place until October 16, 2013 until 12:00 p.m. A single winner in each award category, as well as the “IT Favorite” award, will be announced at MobileCON on Thursday, October 17, 2012 at 2:00 p.m. at the San Jose Convention Center in Silicon Valley. 

Visit http://ctiait.ctia.org/mobits/2013/public/index.cfm to vote for Table iQ today!

 

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Table iQ – Service Pulse

Thursday, September 12th, 2013

Service Pulse

Service Pulse

With the Service Pulse feature in Table iQ, you can keep your finger on the pulse of service throughout your dining room with a real-time snapshot of the following:

  • Table Utilization: that captures tables seated and actual seats occupied
  • Guest Service: which highlights guests awaiting service versus guests in service, and monitors when service is complete
  • Service Efficiency: which provides insight into actual turn rates, bus-to-clear times, table idle times and number of table turns
  • Wait Times: which defines current wait time for parties of two, four and six

Learn what you need to know to improve guest service, increase efficiency and get the most out of your staff. No more guesstimating or assuming – the real information you need is accurately captured using the smarts inside of Table iQ.

Table iQ – The Parking Lot

Wednesday, September 4th, 2013

Parking Lot

The Parking Lot

It’s Saturday night, you have a full house and everything is going according to plan, right?  Wrong!   Sometimes guests arrive earlier or later than expected, seating requests change, and turn rates take longer than you anticipated.  What happens then?  The intuitive intelligence of Table iQ understands these real-life scenarios and responds accordingly by assessing, in real time, which guests will be affected by the realities of night of service.  Table iQ will place these unallocated guests in a priority wait list called the Parking Lot until the flow of traffic can make accommodating them possible.  There is no need for a hostess to monitor the Parking Lot. Table iQ assesses the situation and whenever possible, makes seating recommendations to “clear out” the Parking Lot as quickly as possible.  No more forgotten guests who have been waiting past their quoted time.  Staff can now answer the question, “How long is the wait?” more comfortably and accurately than ever before.

Table iQ – The Guest List and Mini Guest List

Friday, August 30th, 2013

Guest List

Guest List

The Table iQ Guest List provides you with at-a-glance information to assess and manage your guests’ needs and requests for each service period.  This includes reservation type, party size, arrival status, special occasion notations, table and/or server requests, along with arrived, quoted and paged times. Guests can be located, added or taken off of this list in real time.  Everything you need to know about each of your guests is at your fingertips.

Mini Guest List

Mini Guest List

The Mini Guest List is a combined view of the Guest List and the Floor Plan. Bring the Guest List forward or tuck it back with just a swipe.  The mini Guest List has full functionality including the ability to pre-assign a guest to a table, note arrival time, note seating requests, and drag and drop a guest to seat them. Table iQ will even send text messages to alert the guest when their table is ready.

Table iQ Floor Plan Feature

Thursday, August 15th, 2013

Floor Plan

Table iQ’s Floor Plan feature allows users to upload their own floor plans that can be sized and rotated to provide an accurate, interactive and visually appealing graphical representation of their dining room.  Server stations are noted by colored borders, combined tables have a connector drawn between them, table status is indicated by color changes, timers indicate service duration, and  the chairs illuminate according to how many guests are seated at the table.

Plus, Table iQ is iOS native which means it responds the way you would expect an iPad application to respond, including scroll, swipe, pinch and zoom, and drag and drop functionality.   And when using the  powerful, accurate and flexible Recommended Seating feature, Table iQ highlights and “jiggles” the tables that meet guest criteria, factoring in capacity, seating requests and server rotation.  How smart is that?

It’s Friday Night…

Monday, August 5th, 2013

Table iQ™, our table management solution for the iPad™, is making the entire table management process easy and efficient from start to finish. Let me give you an example of how Table iQ does the thinking for you, orchestrating table management and ultimately freeing your staff to focus on serving the guest.

It‘s a Friday night and your restaurant is bustling. A guest walks in, approaches the hostess stand and requests a table for four by the window with a high chair for his young child. Table iQ sets the wheels in motion. The hostess welcomes the guest, and in seconds is able to check him in, document his seating request and note a pager or mobile number to notify him when his table is ready.  Then, with just a tap on “Calculate Wait Time”, the hostess is able to give him an accurate quote time and even pre-assign his table.

When it’s time to seat the guest, the hostess taps the name in the Guest List, taps the Game Plan button to engage Table iQ’s Recommend Seating feature and then simply selects the recommended table, which meets the guest’s seating requirements. The guest is happily seated and service can begin.

And that’s just the beginning. Over the next couple of weeks, we’ll be sharing more in-depth information on the unique features of Table iQ. Stay tuned!

For more information on Table iQ, visit the iPad solution page on our website or call us at 925-456-6700, ext. 290.