ReServe Interactive

Archive for the ‘Product Development’ Category

Happy New Year!

Tuesday, January 7th, 2014

We’re excited about 2014. We have so many new and exciting things planned. Keep an eye out for our new website which will launch in the spring. We’ll also be making some big announcements throughout the year regarding our fully integrated software portfolio. We’ll also be introducing you to our sales and development teams who not only offer some of the industry’s best service and support, but also have real-world hospitality management experience that makes them an invaluable consultative resource for our customers.

What are your plans for 2014? Have you taken a look at the way you did business in 2013 and found that you need new ways to become more efficient and more profitable? Do you think automation could make all the difference this year? Have you resolved to work smarter and implement the tools to do so? Well, we’re looking forward to helping you start the year off right.

Happy New Year and here’s to a successful 2014!

Table iQ – Service Pulse

Thursday, September 12th, 2013

Service Pulse

Service Pulse

With the Service Pulse feature in Table iQ, you can keep your finger on the pulse of service throughout your dining room with a real-time snapshot of the following:

  • Table Utilization: that captures tables seated and actual seats occupied
  • Guest Service: which highlights guests awaiting service versus guests in service, and monitors when service is complete
  • Service Efficiency: which provides insight into actual turn rates, bus-to-clear times, table idle times and number of table turns
  • Wait Times: which defines current wait time for parties of two, four and six

Learn what you need to know to improve guest service, increase efficiency and get the most out of your staff. No more guesstimating or assuming – the real information you need is accurately captured using the smarts inside of Table iQ.

Table iQ – The Parking Lot

Wednesday, September 4th, 2013

Parking Lot

The Parking Lot

It’s Saturday night, you have a full house and everything is going according to plan, right?  Wrong!   Sometimes guests arrive earlier or later than expected, seating requests change, and turn rates take longer than you anticipated.  What happens then?  The intuitive intelligence of Table iQ understands these real-life scenarios and responds accordingly by assessing, in real time, which guests will be affected by the realities of night of service.  Table iQ will place these unallocated guests in a priority wait list called the Parking Lot until the flow of traffic can make accommodating them possible.  There is no need for a hostess to monitor the Parking Lot. Table iQ assesses the situation and whenever possible, makes seating recommendations to “clear out” the Parking Lot as quickly as possible.  No more forgotten guests who have been waiting past their quoted time.  Staff can now answer the question, “How long is the wait?” more comfortably and accurately than ever before.

Table iQ – The Guest List and Mini Guest List

Friday, August 30th, 2013

Guest List

Guest List

The Table iQ Guest List provides you with at-a-glance information to assess and manage your guests’ needs and requests for each service period.  This includes reservation type, party size, arrival status, special occasion notations, table and/or server requests, along with arrived, quoted and paged times. Guests can be located, added or taken off of this list in real time.  Everything you need to know about each of your guests is at your fingertips.

Mini Guest List

Mini Guest List

The Mini Guest List is a combined view of the Guest List and the Floor Plan. Bring the Guest List forward or tuck it back with just a swipe.  The mini Guest List has full functionality including the ability to pre-assign a guest to a table, note arrival time, note seating requests, and drag and drop a guest to seat them. Table iQ will even send text messages to alert the guest when their table is ready.

Table iQ Floor Plan Feature

Thursday, August 15th, 2013

Floor Plan

Table iQ’s Floor Plan feature allows users to upload their own floor plans that can be sized and rotated to provide an accurate, interactive and visually appealing graphical representation of their dining room.  Server stations are noted by colored borders, combined tables have a connector drawn between them, table status is indicated by color changes, timers indicate service duration, and  the chairs illuminate according to how many guests are seated at the table.

Plus, Table iQ is iOS native which means it responds the way you would expect an iPad application to respond, including scroll, swipe, pinch and zoom, and drag and drop functionality.   And when using the  powerful, accurate and flexible Recommended Seating feature, Table iQ highlights and “jiggles” the tables that meet guest criteria, factoring in capacity, seating requests and server rotation.  How smart is that?

Definition of Intelligence Quotient

Tuesday, June 25th, 2013

What’s the definition of intelligence quotient or IQ? According to the Merriam Webster dictionary, IQ is the proficiency in or knowledge of a specified subject.

Since 1996, we have been perfecting the art of Table Management with a unique software system that makes your dining room a more streamlined, more efficient operation. Our original Table Management software offers a graphical floor plan interface that provides the visual information you need to manage floor activity and wait stations, accommodate special seating requests, calculate wait times, and maximize turns. It also interfaces with point-of-sale systems to automatically update table status and instantly notify guests when their table is ready. Real-time and historical reporting on overall covers, server performance and guest preferences gives you the information you need to monitor and increase performance.

Now, we’ve raised the Table Management intelligence quotient with Table iQ. It’s Table Management re-imagined with functionality that allows it to operate flawlessly on your iPad while providing the same reliability, efficiency and performance of our proven Table Management software. Table iQ provides intelligent table management that automatically maximizes seating capacity and table turns while minimizing table idle time. It makes the intelligent choices that keep your restaurant running smoothly and your staff focused on superior guest service.

Keep an eye out for more on Table iQ in the weeks to come!

What’s the Difference?

Tuesday, June 18th, 2013

Every day we take calls from prospective customers asking questions about our dining reservations, table management, catering and event management software portfolio as well as the services we offer.  In many instances, people want to know what makes us different from other hospitality management software systems on the market today.

Well, in terms of the software itself, it is built on an intuitive platform, which means that the software is designed to do the thinking for our customers. It’s designed to follow the logic they would use to book an event, capture a reservation or run their dining room. It was developed from the users’ perspective rather than a software company’s perspective.  We also use customer input to help us enhance our products’ functionality and benefits so our customers get the right solution and the results they expect. We know that our products and services are only as good as the real improvements they make possible for our customers.

In terms of what makes our company different, we’d like to think that our customer service stands above the rest. We still believe in a handshake and a voice at the other end of the line. Our goal has always been to make our customers’ lives easier, so providing them with hands-on training and live support is just as important as the features of our software.

When people ask us what makes us different, we let our customers do the talking.

Reserve is going well, as usual. I am beginning to wonder how they ever got along without it! I will always bring Reserve wherever I go, as it makes my job so much easier.  - Royal Palm Banquets and Events

I love, love, love ReServe and am so happy to be using it again! The customer service is absolutely top notch. – Tra Vigne Ristorante

Fast, reliable, and trustworthy advice and service… Beautiful! – North Bowl Lounge and Lanes

How Far We’ve Come

Wednesday, May 29th, 2013

When the idea was sparked for our software, co-founder, Beth Goodell, was working for Wente Vineyards in Livermore, California, managing retail operations, including restaurant sales and marketing, catering services, visitor center and golf course events, as well as the vineyard’s concert series. With a desk overflowing with file folders and sticky notes, pads of paper and pink phone message slips, Beth was overwhelmed, to say the least, so she began researching different software products to help her automate processes.

At the time, most products available were costly and geared toward the hotel market, so it was hard to find a good fit. When she finally selected a product that she thought was one of the better solutions, she found it difficult to use and time consuming. After endless hours of struggle to make the software work, she ended up calling her sister, Lynn Carter, who was running her own consulting business in Wisconsin specializing in the design and development of effective user interfaces for high-tech products. Beth explained her frustration, knowing there had to be a better way.

Lynn flew out to California and together they analyzed the different facets of Beth’s job and the roles of the various departments responsible for managing on-site dining and events. Beth explained how she wanted things to work, what would make the most sense for the staff, and what elements of the day-to-day operations needed to be made more efficient. With Beth’s hospitality experience and Lynn’s technology experience, they began developing the earliest versions of ReServe Interactive software.

That was in 1994 and 1995. In 1996, they formally launched Efficient Frontiers, Inc. and began selling ReServe Interactive Catering, Event Management, Dining Reservations and Table Management software. Their first customer was Wente Vineyards.

It’s been more than 17 years since the launch, and so much has happened since. ReServe’s product offering has grown to include a table management solution for the iPad™, a web-based platform; mobile-friendly tools; more than 10 interfaces with industry-leading applications; and a customer base of more than 10,000 users across 14 hospitality markets. And it all started with a single phone call.

We’ve come so far and we’re not done yet.

Using New Technologies – Table Management for the iPad

Monday, April 22nd, 2013

The restaurant industry has seen an increase in the use of mobile technologies to manage everything from dining reservations to online ordering to guest payments. Mobile devices like the iPad® are becoming valuable business assets that are improving staff productivity, front of house efficiency and overall customer service. And now, you can use the iPad for robust table management.

The launch of Table iQ™, our Table Management Solution for the iPad, is just around the corner. With Table iQ, front-of-house staff benefit from our cutting-edge table management platform, and the ease of use and mobility of the iPad. The result is increased operational efficiency and enhanced customer service.

Taking advantage of the intuitive nature of the iPad, Table iQ responds the way you would expect an iPad application to respond, including scroll, swipe, pinch and zoom, and drag and drop functionalities. With Table iQ on the iPad, a hostess can welcome a guest, check them in, quote an accurate wait time, and pre-assign them to a table. When the guest’s table is ready, the hostess can page and seat them. Add to that, the ability to move throughout the establishment monitoring table status, interacting with guests, and communicating with wait staff, all with the information they need at their fingertips. Intuitive, engaging and powerful, Table iQ provides intelligent table management that automatically maximizes seating capacity and table turns while minimizing table idle time and improving customer service.

ReServe Interactive is in the business of helping our customers improve the way they do business. We know that new technologies will continue to appear on the horizon and we are excited to provide you with the tools you need to take advantage of what these new technologies have to offer.

 

iPad® is a trademark of Apple Inc.

We’ve gone social!

Monday, April 8th, 2013

Now you can keep in touch with us via social media. Check us out on Facebook, LinkedIn and Twitter! You’ll learn more about upcoming product releases, software tips and tricks, news and more.

Like us on Facebook at https://www.facebook.com/ReServeInteractive

Check in with us on Linked In at http://www.linkedin.com/company/reserve-interactive

Follow us on Twitter at https://twitter.com/ReserveInt