Gaylord Entertainment – A Success Story

Wednesday, October 20th, 2010

Over the years, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals. The list is long and the relationships we’ve cultivated are important to us on so many levels.

Just recently, we partnered with Gaylord Entertainment, a leading hospitality and entertainment company, that owns and operates Gaylord Hotels, the award-winning leader in the meeting and resort hotels industry and the Grand Ole Opry, the legendary music showcase in Nashville, Tennessee.

When the company’s existing dining reservation software provider was bought out, Gaylord Entertainment selected ReServe Anywhere®, our web-based Dining Reservation & Table Management software with ReServe It™, our web-based dining reservation interface, to manage reservations across all four properties and the dining rooms of 16 fine dining restaurants.

By working together, we created a solution that centralizes Gaylord’s dining reservation process, makes reservation and customer data accessible to individual restaurants, multiple call centers, and hotel concierge staff; as well as accepts reservations through the company’s website. In addition, their staff communicates more effectively within each location and continues to provide superior customer service.

Click on the link below to learn more about this partnership.

http://www.reserveinteractive.com/downloads/case-studies/Gaylord-Entertainment.pdf

A special thank you to Gaylord Entertainment for sharing their story with us. And another thank you to all of our customers for their ongoing partnership. We appreciate you and look forward to continuing business together.

Online dining reservations – designed with restaurants in mind

Wednesday, June 23rd, 2010

Well, the buzz is certainly intense lately regarding online dining reservation software. There was an article in the Wall Street Journal on May 20 comparing several products including OpenTable, UrbanSpoon and ReservationGenie. The article highlighted restaurateur frustration with excessive fees and the limited availability of cost effective options. I guess I’d be remiss if I didn’t throw our hat in the ring.

ReServeIT from ReServe Interactive allows restaurant guests to book their reservations through a restaurant’s website 24 hours a day, 7 days a week.  The difference between us and some of the other applications on the market is that we do not charge a ‘per seat’ or ‘per head’ transaction fee, require excessive set up costs or hit restaurateurs with miscellaneous nickel and dime charges. We offer a solution that puts guests in your dining room and revenue in your pocket.

Also, other systems use simple ‘slot’ technology to book reservations – like a glorified spreadsheet. The user has to make a best guess as to how many online reservations to set aside on a given evening.  What happens when that estimate is off and the online reservation system tells a customer that the dining room is full, even when it’s not? How do you explain it to customers who become frustrated enough to call or stop in only to find that there are actually several seats available? 

ReServeIT utilizes your actual table inventory to determine whether space is available to make a reservation. That means you have accurate, real-time management of your online reservation “pool”.  ReServe will always manage available reservations based on the parameters you define and what is happening in your restaurant in real time. Plus, if a customer’s requested reservation time is not available, you decide where to refer them.  You don’t have to worry about having your potential customers getting sent to your competitor.

Here are some other things to know about ReServeIT:

• You can manage reservations across multiple restaurants within a single database.
• You own your reservation and customer data and won’t get charged to use it to market more effectively.
• Your website and ReServeIT seamlessly integrate so you can customize your links and landing page to present a branded, serviced-oriented image to your guests throughout the reservation process.
• You can use customized short links for social media applications and online dining guides.
• You can add the customized links anywhere you want to accept dining reservations and send branded and personalized reservation confirmations to your guests.

So, to all of you out there that are frustrated with the cost of your current system, know that there are other, more affordable, options available that were designed with your success in mind.