The Gateway

Wednesday, April 13th, 2011

Check out our latest press release:

ReServe Interactive Launches ReServe Gateway - Web Services Enabling Third-Party System Integration and Aggregated Data Analysis

ReServe Interactive, an industry leader in hospitality management solutions, has launched  ReServe Gateway™, a robust web services platform enabling enterprise customers to integrate and share operational and financial data stored in their ReServe Interactive software with third-party software applications to streamline operations, improve productivity and enhance guest services.

“Many of our customers require our software to share information with other systems that help them manage their business such as POS systems, CRM programs and financial applications,” explains Mike Edmeyer, Vice President of Sales for ReServe Interactive. “ReServe Gateway is a reliable, responsive and cost-effective engine that enables on-demand communication with any of these services and is seamless in even the most PCI compliant environments.”

ReServe Gateway supports ReServe’s entire software suite including Reservation Management functions such as the facilitation of checking dining availability, making and cancelling reservations, and reporting reservation activity; Table Management services including the checking of wait times, changing table status, recording dining preferences, and reporting turn rates; Event Management services that facilitate the reporting of event scheduling activity and financial details, and checking availability and booking events, as well as Contact Management services that facilitate account and contact detail management.

“Web services is a standard communication protocol used across a variety of industries which means it’s proven, efficient and effective. And it’s easy to integrate with any desktop or hosted application,” explains Lynn Carter, Chief Technology Officer. “It enables us to focus on our core competency, which is designing productivity software for restaurants and catering operations, and efficiently sharing important data that our systems accumulate with other business functions. ReServe Gateway transforms how our software is used within an organization, and we expect the resulting links between ReServe and other systems to expand rapidly, providing great value to our customers.”

Case Studies in Success

Wednesday, March 2nd, 2011

Since 1996, thousands of users across more than 1,000 businesses and venues have successfully implemented our Catering, Event Management, Dining Reservation and Table Management Software across their locations. Check out the links below to see how these customers are working smarter, faster and better by taking advantage of the unique, efficiency enhancing features of our software.

McCormick & Schmick’s

Melting Pot

Harry Caray’s

Lucky Strike Lanes & Lounge

Sega GameWorks USA

Georgia Aquarium

Round Hill Country Club

Chicago Yacht Club

Hyatt Regency

Landry & Kling

Hilton Waikoloa Village

Treasure Island Hotel & Casino

Gaylord Entertainment

Icon Estates

Rubicon Estate

What’s News?

Wednesday, February 23rd, 2011

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

The Success of Private Dining

Thursday, February 17th, 2011

We have a long list of restaurant customers who offer private dining space to their patrons. These restaurants have found a way to take full advantage of the unique opportunity private dining brings to expand their customer base and boost their bottom line.  

For example, McCormick & Schmick’s Seafood Restaurants, Inc., one of the country’s leading seafood restaurants, offers on-site private and semi-private dining space across more than 90 locations. To support the company’s newly implemented National Accounts Program and accommodate its growing on-site catering and event management needs, McCormick & Schmick’s selected ReServe Anywhere®, our  web-based Catering & Event Management software.

ReServe Anywhere provides McCormick & Schmick’s national and on-site event sales staff with 24-hour access to real-time event and customer information in a centralized database, as well as streamlined local and global reporting tools.

“With ReServe, we have successfully launched our National Accounts Program, an initiative that was critical to growing our business,” explains Becky Dielschneider, National Director of Catering. “Now we have the productivity tools in place to streamline local and national event processes and maximize our banquet and private dining dollars.”

In addition to what the software has allowed them to do, they’ve mastered the art of exceptional customer service. While our products do things like help them manage their group reservations and repeat customers; control their seating inventory; or coordinate and manage labor resources, they restaurants have carefully selected customer-oriented employees that know exactly how to create unique dining experiences that include the perfect combination of service and personal attention.

While we provide an efficient way for them to manage operations, gather valuable customer data and market to their customer base, McCormick & Schmick’s has figured out how to combine the comprehensive functionality of our software with their superior customer service offering to build a profitable and growing private dining business.

To learn more about the ReServe Interactive and McCormick & Schmick’s partnership, click here.

Our 15th Year

Thursday, January 27th, 2011

It’s almost hard to believe that we are in our 15^th year of business. So much has changed since we introduced ourselves to the industry in 1996.  What started as an idea to help ourselves has become a force within the hospitality industry. We are literally changing the way our customers are doing business.

Since 1996, our catering, event management, dining reservation and table management product offering has grown to include a web-based solution; we interface with more than 10 industry-leading applications; and we service more than 8,000 users.

And now, in our 15^th year of business, we’re going to take our offering even further by introducing several new features and products including easily implemented web services designed for sharing data between different applications. We are also developing a system designed for publishing restaurant wait times on reader boards throughout a hotel property, as well as features for sharing customer data with a centralized CRM database. Most importantly, we will soon launch a dining reservation focused mobile platform to support iPhone, Android and Blackberry devices.

As time has gone on, we’ve continued to progress and remain a valuable tool for our customers. We’ve helped our customers increase efficiency, enhance productivity and boost revenue. Our platform remains current, ensuring users are able to use the most updated technology solutions to manage their businesses.

This year is a milestone in many respects and we are so grateful for the many customers, industry partners and loyal employees that have brought us to this day. We look forward to making 2011 an unforgettable year.

What’s ahead for 2011?

Wednesday, January 19th, 2011

Here at ReServe Interactive, we’re very excited about the year ahead.  We’re directing our efforts toward the ever changing needs of our customers and the hospitality industry as a whole.  We’re focusing on web services, data integration and state-of-the-art technology advancements that not only benefit our customers’ productivity, but increase their profitability.

Keep your eye on our blog and watch for industry buzz on our latest catering, event management, dining reservation and table management product enhancements and offerings. In addition, you’ll learn more about some of our customers and the ways we’re making a difference in the way they do business, as well as select industry partnerships.

At ReServe Interactive, we embrace change and live for technological advancements. Especially when they enhance the way we serve our customers and the way our customers do business.

By the way, the first half of 2011 will bring the much anticipated launch of a new product designed for the restaurant industry. We’ll be sharing some more information soon, so keep tuning in.   

Here’s to a new year!

10 ways to work smarter with ReServe Interactive software

Friday, December 10th, 2010

The benefits of ReServe Interactive’s Catering & Event Management and Dining Reservation & Table Management software make for a long list. Below are just 10 benefits that enable hospitality professionals to work faster and smarter – improving their efficiency and increasing profitability.

With ReServe Interactive software, you can:

1. Build consistent business practices, improve communication and reporting accuracy
2. Enhance efficiency and effectiveness by bringing natural order to on- and off-premise operations while supporting best practice processes
3. Interface with leading business, hospitality and event technology tools to provide superior functionality and control
4. Ensure accuracy in the planning and execution of events on-site, off-premise or across multiple properties
5. Control the reservation process, eliminating costly errors and increasing profitability
6. Optimize your use of table inventory and track customer seating and dining preferences
7. Quickly and easily enable your staff to offer superior, personalized service while maximizing dining covers
8. Maximize table turns and seating inventory to increase profitability
9. Effectively manage server requirements and covers while enhancing customer service
10. Optimize server performance

What are you waiting for? Isn’t it time you worked smarter?

Unique is as Unique Does

Tuesday, November 16th, 2010

There’s something to be said for a product that can be multi-dimensional in its functionality. From kitchen utensils to power tools, more and more products are being designed to meet a variety of different needs in one convenient package.

At ReServe Interactive, our software is built on a flexible platform that allows it to meet a variety of unique needs across all types of venues. Here are a few examples of customers benefiting from our distinctive platform:

Lucky Strike Lanes & Lounge- Lucky Strike’s front-of-house staff uses our Dining Reservations & Table Management software to book group bowling activities just like a restaurant would book dining reservations. Our Smart Reservation Technology™ and Graphical Floor Plan interface allow their staff to view space availability and book reservations by floor and lane-by-lane. ReServe also helps them gather customer preferences, contact information, purchase history, cancellations and no-shows.

Sega GameWorks USA- To effectively manage group event packages, which include food, beverage and game play options, GameWorks utilizes our software’s Set up & Service Wizard to populate Event Orders with pre-defined package descriptions. Once the Event Order is complete, detailed pricing, including taxes and gratuities, appears at the bottom of the contract. This is different than their previous system where the event order and invoice, each with different pricing, were printed and presented to the guest separately. GameWorks staff is now also able to view an itemized Event Order when needed to review food, beverage and game play costs.

Icon Estates/Robert Mondavi- Icon Estates, the fine wine business of Constellation Wines U.S., manages more than 13,000 tastings, tours and large-scale events each year at 13 company properties across the country. With a corporate goal to reduce costs and increase efficiencies, Icon wanted to centralize event management at five California properties, including some belonging to Constellation’s Centerra division, while improving guest experiences. To streamline processes, management centralized reservation and event operations, including winery tours, into one fully-integrated system using ReServe Anywhere®, the web-based version of our Event Management software.

Click on any of the links above to read each customer’s case study and learn more about how ReServe Interactive has met their unique operational needs.

Take us out to the ball game

Tuesday, November 2nd, 2010

Baseball is deeply woven into our culture and the World Series is a celebration of our national pastime. This year’s World Series brought together two formidable opponents – the San Francisco Giants and the Texas Rangers. These teams are fierce competitors and champions in their own right. We watched along with the rest of the country and weren’t disappointed with its spectacular ending.

Another thing we’re excited about is the fact that both the Giants and the Rangers use ReServe Interactive’s Catering & Event Management software at their facilities to manage game day events as well as private events on non-game days. Our software helps stadiums easily and efficiently manage the lifecycle of both on-site public and private events.

These teams benefit from a centralized customer database, function space control, automatic document and correspondence creation, dynamic food and beverage menu selection, labor scheduling and detailed financial reporting. All of these things add up to a technology that makes sense for their organizations, and make a difference to their bottom lines. Not to mention, with ReServe, they can treat their fans like champions.

The baseball season has come to an end and America has set their sights on 2011. Regardless of who won this year’s World Series, we’re hoping that both the Giants and the Rangers feel they hit a home run with ReServe Interactive.

Sega GameWorks USA – Another Success Story

Wednesday, October 27th, 2010

As I mentioned in my last blog, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals.

We just recently partnered with Sega GameWorks USA, a unique dining and entertainment venue that offers its guests food, fun and gaming entertainment, including interactive games, simulators, attractions, pool tables and darts, across seven locations throughout the United States.

In an effort to simplify event booking and improve operational efficiencies, GameWorks phased out their existing event management software and implemented ReServe Anywhere®, ReServe Interactive’s web-based Catering & Event Management solution to effectively manage large group, corporate and individual event packages.

ReServe Anywhere allows GameWorks to simplify the booking and execution of food, beverage and game play events on a site by site basis, manage operations on an enterprise level, as well as provide enhanced customer service to a wide variety of guests booking events.

Tracy Thornton, one of the company’s Directors of Sales said, “ReServe’s software is a user friendly, easy-to-use, intuitive system that makes sense for our unique business offering. And the fact that ReServe Interactive is still growing and has a well-recognized client base hasn’t taken away from their ability to offer personalized service.”

Click on the link below to learn more about our partnership with Sega GameWorks USA.

http://www.reserveinteractive.com/downloads/case-studies/Sega-Gameworks.pdf

A special thank you to Sega GameWorks USA for sharing their unique story with us. And thanks again to all of our customers for their ongoing partnership. We appreciate you and look forward to a working together for years to come.