Multi-Unit Management – The Power of ReServe

Thursday, October 7th, 2010

Multi-unit restaurants often struggle with managing operations across all of their sites. Some restaurants rely on the GMs to turn in accurate reports so that corporate management can analyze activity on an enterprise level. Other companies send district managers out to each location to gather information and some corporate offices wait patiently for Excel files to be e-mailed in.

The point being, in order for these customers to successfully manage operations, they need a solid handle on activity in each of their locations and an effective way to gather that information. That’s where ReServe comes in. From reservations to financial reporting, we’ve helped our multi-unit customers observe, gather, analyze and report on activity across 2 or 200 locations.

For example, McCormick & Schmick’s uses ReServe Anywhere®, our web-based Catering & Event Management software, to manage private dining events across more than 90 locations. Brunswick Entertainment Centers manages events at 14 locations, Wolfgang Puck Catering implements across 12 sites, Gaylord Entertainment manages 11 restaurants across four venues, Lettuce Entertain You Enterprises uses ReServe Anywhere across 40 plus locations, and Palm Restaurant Group manages events for 27 restaurants.

Here’s what they accomplish with our software. They manage multiple event books from a headquarters or corporate location; reporting is centralized, so they can report on the enterprise, region or a specific location; and they improve communication between employees and across venues. And that’s just the beginning. They use our software to keep a finger on the pulse of their business 24 hours a day, 7 days a week.

So, when a multi-unit customer needs to keep track of all everything across all of their locations, the solution is simple – ReServe Anywhere.

What’s your unique selling proposition? What makes you different?

Wednesday, May 26th, 2010

There are a lot of event management and dining reservation products on the market today, all claiming to do pretty much the same thing. You’ll see words like ‘efficiency’, ‘productivity’, and ‘money saving’ thrown around like birdseed in Central Park. But how many of those companies can back up those words with real action?

At ReServe, we know that there is no other product on the market that does exactly what our product does. Our technology platform is proprietary and entirely unique with intuitive features like our Event Lifecycle Technology and Smart Reservation Technology. We offer both dynamic catering & event management and dining reservation & table management software modules that were designed to easily integrate with one another to provide a comprehensive tool for users to manage all functions with one product. Not to mention more than 20 add-ons or interfaces that range from room diagramming to no-fee online dining reservation capability.

Most of all, our people help us stand out above the crowd of software providers. We still believe in a good old fashioned handshake, a voice on the other end of the line and customer service that goes above and beyond at a time when it seems to have fallen by the wayside.

We know who we are, what we do and why we do it best. Do you know your unique selling proposition? What makes you rise above the rest?