Since 1996, thousands of users across more than 1,000 businesses and venues have successfully implemented our Catering, Event Management, Dining Reservation and Table Management Software across their locations. Check out the links below to see how these customers are working smarter, faster and better by taking advantage of the unique, efficiency enhancing features of our software.

McCormick & Schmick’s

Melting Pot

Harry Caray’s

Lucky Strike Lanes & Lounge

Sega GameWorks USA

Georgia Aquarium

Round Hill Country Club

Chicago Yacht Club

Hyatt Regency

Landry & Kling

Hilton Waikoloa Village

Treasure Island Hotel & Casino

Gaylord Entertainment

Icon Estates

Rubicon Estate

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

There’s something to be said for a product that can be multi-dimensional in its functionality. From kitchen utensils to power tools, more and more products are being designed to meet a variety of different needs in one convenient package.

At ReServe Interactive, our software is built on a flexible platform that allows it to meet a variety of unique needs across all types of venues. Here are a few examples of customers benefiting from our distinctive platform:

Lucky Strike Lanes & Lounge- Lucky Strike’s front-of-house staff uses our Dining Reservations & Table Management software to book group bowling activities just like a restaurant would book dining reservations. Our Smart Reservation Technology™ and Graphical Floor Plan interface allow their staff to view space availability and book reservations by floor and lane-by-lane. ReServe also helps them gather customer preferences, contact information, purchase history, cancellations and no-shows.

Sega GameWorks USA- To effectively manage group event packages, which include food, beverage and game play options, GameWorks utilizes our software’s Set up & Service Wizard to populate Event Orders with pre-defined package descriptions. Once the Event Order is complete, detailed pricing, including taxes and gratuities, appears at the bottom of the contract. This is different than their previous system where the event order and invoice, each with different pricing, were printed and presented to the guest separately. GameWorks staff is now also able to view an itemized Event Order when needed to review food, beverage and game play costs.

Icon Estates/Robert Mondavi- Icon Estates, the fine wine business of Constellation Wines U.S., manages more than 13,000 tastings, tours and large-scale events each year at 13 company properties across the country. With a corporate goal to reduce costs and increase efficiencies, Icon wanted to centralize event management at five California properties, including some belonging to Constellation’s Centerra division, while improving guest experiences. To streamline processes, management centralized reservation and event operations, including winery tours, into one fully-integrated system using ReServe Anywhere®, the web-based version of our Event Management software.

Click on any of the links above to read each customer’s case study and learn more about how ReServe Interactive has met their unique operational needs.

It seems like the word ‘intuitive’ is getting thrown around more and more often. I’ve seen it used relative to medical devices, racing equipment and appliances. And while most of these products are truly intuitive or have intuitive features, there are some companies that make the claim, but fall very short.

Take, for example, some of the other catering and event management software products on the market today. They offer a lot of fancy features, have interfaces that look like other well-known software products, and claim to be easy to use. Many of our customers have tried these products and shared their experiences. Based on their input, intuition may not necessarily be the word they would use to describe the products. Functional? Yes. Easy-to-use? Sometimes. But just because a product is easy to use, doesn’t make it intuitive. What makes software intuitive? I guess that depends on your definition of intuitive.

Let me share what we think intuitive means. Intuitive, to us, means that we understand our customers’ businesses inside and out, top to bottom, and with that knowledge we’ve created a smart software system that is designed to become an integral part of a company’s day-to-day processes. It means we’ve built our software on a proprietary platform that was developed by professionals with years of experience in the design and development of effective user interfaces for high-tech products in a variety of industries. These individuals have an instinctive knowledge of user-centered design processes and, partnered with people that have extensive catering sales and hospitality experience, were able to design a product that incorporates human interface technologies with the specific, real world needs of the hospitality industry. Our software was created by people who have stood in the customer’s shoes. We know what our customers need because we know what we needed when we were standing at the hostess desk or taking calls in the sales office. Our software speaks their language, understands what they need moment by moment, and anticipates what they will need down the road.

Developed using our proprietary platform, our Event Lifecycle Technology™ (ELT) and Smart Reservation Technology™ (SRT) features can do what no other products on the market can do.  The unique, process-driven architecture enables ReServe to anticipate a customer’s next steps and prompts them for the necessary information. The software knows what the customer needs every step of the way and puts the information right at the user’s fingertips where and when they need it. It remembers the details and enforces business practices automatically, so the customer doesn’t have to. That’s what makes our software so powerful – so easy to learn, so effortless to use – so intuitive.

We’d like to think that when we say intuitive, not only do we mean it, but we can prove it. Just ask any of our customers.

Our goal has always been to make our customer’s lives easier. They work hard. They are the masters of multi-tasking. What would we bring to the table if our software contributed to that long list of things to do? They don’t need to spend endless hours troubleshooting software, or even minutes searching for information that should be available at the click of a button. It’s our job to help manage that list of things to so, not add to it.

We love it when our customers tell us that their jobs are easier with our software in place; when they say that it’s so simple that anyone on their staff can use it. We love hearing about tremendous increases in productivity, jumps in revenue because of the new efficiencies they’ve been able to achieve. It’s affirmation that we’ve achieved our goal of making our customer’s lives easier.

Our Catering & Event Management software has a special feature called Event Lifecycle Technology™.  It does some pretty amazing things. Besides automating processes and managing events from first customer contact through event execution and follow up, it helps build consistent business practices and ensure accuracy by breaking down operations into digestible steps. It’s virtually eliminates human error and gaps in processes.

This feature was inspired by our desire to truly meet the needs of our customers. We don’t ever want to assume they need a specific feature. We want to know for sure that everything we create will make their lives easier. Event Lifecycle Technology takes what they do every minute of every day and automates it, making their processes smoother, quicker and more consistent. The result is an easier, more efficient work day and a shorter ‘to-do’ list.

Rita Norman, the Director of Sales at the Holiday Inn Hotel in Odessa, said, “I absolutely love ReServe. It’s like my right hand. I can’t imagine doing business without it.”

We’d like to think that she pretty much says it all.