Have recent economic conditions made you stronger?

Thursday, July 15th, 2010

Reports vary across the industry – some hospitality segments have continued to show steady growth, some have struggled and are eager for a comeback, while others have remained stable.

Where did your organization fall over the last couple of years?  What changes have you made to position yourself for growth as economic conditions improve? 

Many industry segments have taken this challenging time as an opportunity to improve operations, develop management and build relationships with industry partners. They have focused on improving existing processes and finding ways to save money without sacrificing service and quality. Many have decided to invest in technology solutions developed to help them streamline operations and enhance efficiencies.

We’ve found that more of our newer customers are choosing ReServe Anywhere®, our web-based Dining Reservation, Table Management, Catering and Event Management solutions, because they offer all of the functionality and efficiency-creating features of our traditional client/server software without the costs associated with purchasing extra hardware and investing in additional on-property IT resources. All they need is a high speed internet connection and they can connect to their business from anywhere, at anytime. This allows them to take advantage of tools that help them make great strides in improving productivity, streamlining operations, and enhancing customer service, all while positioning themselves strongly in today’s competitive landscape.

When considered smartly, technology can be an ally in the fight for growth in this touchy economic environment.  Let the solutions you choose give you the added strength you need to thrive.

What’s your unique selling proposition? What makes you different?

Wednesday, May 26th, 2010

There are a lot of event management and dining reservation products on the market today, all claiming to do pretty much the same thing. You’ll see words like ‘efficiency’, ‘productivity’, and ‘money saving’ thrown around like birdseed in Central Park. But how many of those companies can back up those words with real action?

At ReServe, we know that there is no other product on the market that does exactly what our product does. Our technology platform is proprietary and entirely unique with intuitive features like our Event Lifecycle Technology and Smart Reservation Technology. We offer both dynamic catering & event management and dining reservation & table management software modules that were designed to easily integrate with one another to provide a comprehensive tool for users to manage all functions with one product. Not to mention more than 20 add-ons or interfaces that range from room diagramming to no-fee online dining reservation capability.

Most of all, our people help us stand out above the crowd of software providers. We still believe in a good old fashioned handshake, a voice on the other end of the line and customer service that goes above and beyond at a time when it seems to have fallen by the wayside.

We know who we are, what we do and why we do it best. Do you know your unique selling proposition? What makes you rise above the rest?

It’s all in the Details (Part 2)

Wednesday, April 28th, 2010

When it comes to details, there are two trains of thought. The first is that they are a nuisance, an annoyance – extra work that gets in the way of the bigger picture.  The second is that details are the foundation of an unforgettable experience or an extraordinary event.

When the details are tended to, the bigger picture goes from ordinary to exceptional. Details can make or break an evening out for dining patrons. Are they seated, fed, and hustled out so the next guest can come in, or are they greeted by name, offered their favorite table or bottle of wine, and treated to personalized, superior service throughout their visit? Was their experience common, like so many others? Or was it memorable enough to bring them back over and over again?

That’s why we designed a product that helps our customers focus on the details. Our software allows them to capture important bits of information. And when our customers are too busy to ask for the details, we remind them. We want them to be able to treat all of their guests like VIPs from the get go because when our customers are successful, we’re successful.

The list of details captured by our Dining Reservation & Table Management software alone goes on and on, but here’s a short list to get you thinking.

• Captures guest preferences, like food and beverage purchase histories, table and server requests
• Gathers historical data such as guest contact information, number of prior and future dining reservations booked, number of no shows and cancelled dining reservations
• Automatically calculates available reservation times based on dining room specific criteria including table inventory, turn rates, maximum seating capacities and other information
• Hostesses stay in the know and in control with accurate wait times for walk-in and advanced reservation guests with automated wait time calculations

Not to mention, automated task lists that keep everybody productive, ensuring no details are missed. All of our software modules automatically prompt users throughout the dining reservation or event booking process to guarantee that absolutely nothing is overlooked and all the information gathered in accurate.

I could go on and on about our software, but you can check out the rest of our website for more…you guessed it…details.