The Gateway

Wednesday, April 13th, 2011

Check out our latest press release:

ReServe Interactive Launches ReServe Gateway - Web Services Enabling Third-Party System Integration and Aggregated Data Analysis

ReServe Interactive, an industry leader in hospitality management solutions, has launched  ReServe Gateway™, a robust web services platform enabling enterprise customers to integrate and share operational and financial data stored in their ReServe Interactive software with third-party software applications to streamline operations, improve productivity and enhance guest services.

“Many of our customers require our software to share information with other systems that help them manage their business such as POS systems, CRM programs and financial applications,” explains Mike Edmeyer, Vice President of Sales for ReServe Interactive. “ReServe Gateway is a reliable, responsive and cost-effective engine that enables on-demand communication with any of these services and is seamless in even the most PCI compliant environments.”

ReServe Gateway supports ReServe’s entire software suite including Reservation Management functions such as the facilitation of checking dining availability, making and cancelling reservations, and reporting reservation activity; Table Management services including the checking of wait times, changing table status, recording dining preferences, and reporting turn rates; Event Management services that facilitate the reporting of event scheduling activity and financial details, and checking availability and booking events, as well as Contact Management services that facilitate account and contact detail management.

“Web services is a standard communication protocol used across a variety of industries which means it’s proven, efficient and effective. And it’s easy to integrate with any desktop or hosted application,” explains Lynn Carter, Chief Technology Officer. “It enables us to focus on our core competency, which is designing productivity software for restaurants and catering operations, and efficiently sharing important data that our systems accumulate with other business functions. ReServe Gateway transforms how our software is used within an organization, and we expect the resulting links between ReServe and other systems to expand rapidly, providing great value to our customers.”

Simple Time Management

Thursday, February 10th, 2011

Ever find yourself literally spinning in circles trying to figure out what to do next? The list of Things To Do has become so long that it almost seems impossible to get through. There are only 24 hours in a day and with 8 hours or so dedicated (hopefully) to sleep, the rest of your time is valuable and spinning in circles gets you nowhere. Managing your time is critical – not only to achieving your goals, but to building your business and maintaining your sanity.

Where to start? Well, whether you manage your task list in a software system or on a legal pad, it’s important to follow a couple of key rules.

1. Set priorities – Must Do, Could Do, TBD. Start with items that need to be done by you and done that day. Could do’s are items that can be tackled once the Must Do’s are complete. TBD are items that are To Be Delegated to someone else.
2. Complete your daily tasks first – these are the Must Do’s mentioned above. Focus and complete these first as they are required to meet your job requirements.
3. Eliminate distractions – distractions vary – phone calls, e-mails, unscheduled meetings, Facebook/Twitter/Browsing (yes, we all have been guilty of this at one point). Set aside specific time throughout the day to accomplish or tackle these items. Check e-mail when you get to work, over lunch or a break, and at the end of the day, put non-critical phone calls into voicemail and schedule a time to return them, accept meetings during certain hours and try to stick to it. Keep social media and Internet browsing to your off hours or breaks.

Now, these steps can easily be achieved in ideal circumstances. But, we know there will be days that you are thrown off course. Remember, tomorrow is a new day and a new opportunity to institute more effective time management skills.

We’re all about efficiency and time savings here at ReServe Interactive and we know that every minute counts for our customers. Hopefully the steps above are a helpful tool for you become more efficient.

Our 15th Year

Thursday, January 27th, 2011

It’s almost hard to believe that we are in our 15^th year of business. So much has changed since we introduced ourselves to the industry in 1996.  What started as an idea to help ourselves has become a force within the hospitality industry. We are literally changing the way our customers are doing business.

Since 1996, our catering, event management, dining reservation and table management product offering has grown to include a web-based solution; we interface with more than 10 industry-leading applications; and we service more than 8,000 users.

And now, in our 15^th year of business, we’re going to take our offering even further by introducing several new features and products including easily implemented web services designed for sharing data between different applications. We are also developing a system designed for publishing restaurant wait times on reader boards throughout a hotel property, as well as features for sharing customer data with a centralized CRM database. Most importantly, we will soon launch a dining reservation focused mobile platform to support iPhone, Android and Blackberry devices.

As time has gone on, we’ve continued to progress and remain a valuable tool for our customers. We’ve helped our customers increase efficiency, enhance productivity and boost revenue. Our platform remains current, ensuring users are able to use the most updated technology solutions to manage their businesses.

This year is a milestone in many respects and we are so grateful for the many customers, industry partners and loyal employees that have brought us to this day. We look forward to making 2011 an unforgettable year.

Do you do the resolution thing?

Wednesday, December 29th, 2010

Did you know that 3 out of 4 people eventually break their New Year’s resolutions?  Are their goals too lofty? Are their resolutions too challenging?

There are several ways to help people make their resolutions stick. Some make their resolutions public, so they can be held accountable by more than just themselves. Some write them in journals and keep track of their progress throughout the year.

Whatever your plans to help you stick to your resolutions, remember personal resolutions are just that, personal. But what about your business resolutions? Do you plan on doing some things different in 2011? There are plenty of ideas out there like developing and growing a private dining business or reducing labor costs. How about investing in technology to improve your efficiency and support your growth? What about enhancing customer service across your organization?

We’re going to make some of our 2011 resolutions public. First, we’re going to continue to listen to our customers so that we can further develop our software to meet their unique business needs. Second, we’re going to keep a watchful eye on the industry so that we can continue to be relevant to our strategic partners and prospective customers. Third, we’re going to remember that our customers are the foundation of our success and make sure to frequently remind them of how much we appreciate their partnership. And finally, we’re going to bring new technologies to the table that will serve the restaurant industry in such a way that they can maximize their operations and increase their profitability.

We wish you luck with your New Year’s resolutions and hope that you can stick with them throughout 2011. In the meantime, we’re going kick off the New Year with some special wishes for you. We wish for your personal and professional success. We wish for you to take time to celebrate your family and friends.  We wish for you to be able to look back on this past year with wise eyes, and the determination to make 2011 better. Most of all, we wish you much joy and laughter in the upcoming year and for many years to come.

10 ways to work smarter with ReServe Interactive software

Friday, December 10th, 2010

The benefits of ReServe Interactive’s Catering & Event Management and Dining Reservation & Table Management software make for a long list. Below are just 10 benefits that enable hospitality professionals to work faster and smarter – improving their efficiency and increasing profitability.

With ReServe Interactive software, you can:

1. Build consistent business practices, improve communication and reporting accuracy
2. Enhance efficiency and effectiveness by bringing natural order to on- and off-premise operations while supporting best practice processes
3. Interface with leading business, hospitality and event technology tools to provide superior functionality and control
4. Ensure accuracy in the planning and execution of events on-site, off-premise or across multiple properties
5. Control the reservation process, eliminating costly errors and increasing profitability
6. Optimize your use of table inventory and track customer seating and dining preferences
7. Quickly and easily enable your staff to offer superior, personalized service while maximizing dining covers
8. Maximize table turns and seating inventory to increase profitability
9. Effectively manage server requirements and covers while enhancing customer service
10. Optimize server performance

What are you waiting for? Isn’t it time you worked smarter?

What’s your unique selling proposition? What makes you different?

Wednesday, May 26th, 2010

There are a lot of event management and dining reservation products on the market today, all claiming to do pretty much the same thing. You’ll see words like ‘efficiency’, ‘productivity’, and ‘money saving’ thrown around like birdseed in Central Park. But how many of those companies can back up those words with real action?

At ReServe, we know that there is no other product on the market that does exactly what our product does. Our technology platform is proprietary and entirely unique with intuitive features like our Event Lifecycle Technology and Smart Reservation Technology. We offer both dynamic catering & event management and dining reservation & table management software modules that were designed to easily integrate with one another to provide a comprehensive tool for users to manage all functions with one product. Not to mention more than 20 add-ons or interfaces that range from room diagramming to no-fee online dining reservation capability.

Most of all, our people help us stand out above the crowd of software providers. We still believe in a good old fashioned handshake, a voice on the other end of the line and customer service that goes above and beyond at a time when it seems to have fallen by the wayside.

We know who we are, what we do and why we do it best. Do you know your unique selling proposition? What makes you rise above the rest?

New beginnings

Wednesday, January 6th, 2010

A new year is upon us. Time to put the past behind us and look toward the future and all of the opportunity 2010 will bring.

2009 held many challenges that at times seemed overwhelming. In fact, there were times when it felt the year would go on forever in a constant state of instability and frustration. But the power of new beginnings is the opportunity to take the lessons you’ve learned from the past and apply them to the future. Each new year leaves us all a little wiser and more hopeful that things will be different from the get go.

2010 is only a week old and we are already hearing from prospective and existing  customers telling us that they need to make changes this year.  They’ve taken a look at the way they did business in 2009 and have found that they need new ways to become more efficient and productive. They’ve realized that automation can make all the difference this year. They need to work smarter and they want the tools to do so. And we’re more than happy to help!

We’ve developed a better process for catering, event management, dining reservations and table management. Our software is built on best-practice processes so it’s easy to improve efficiencies across entire organizations from the moment of implementation.  Best of all, we’ve stood in their shoes and understand the challenges they face on a daily basis.

We believe in the power of new beginnings and want to help hospitality professionals start the New Year off right. Our customers work hard and they deserve for 2010 to be the best that it can be.

What’s your New Year’s Resolution?

Wednesday, December 30th, 2009

New Year’s resolutions are easily made…and just as easily broken. The key to successfully keeping a resolution is choosing something that will make it easy to for you to keep your commitment. Your personal resolutions are yours and yours alone, but what about your business resolutions? Do you plan on making any changes in 2010 that will be a catalyst for big time change? There are plenty of ideas out there like developing and growing a private dining business or reducing labor costs. Or you could commit to incorporating new tools that will enhance operations and increase efficiency. How about improving customer service levels across your organization?

We’ve decided on a few resolutions ourselves. First, we’re going to continue to listen to our customers so that we can further develop our software to meet their unique business requirements. Second, we’re going to listen to what’s going on in the industry so that we can continue to stay current and relevant to our strategic partners and prospective customers. Third, we’re going to remember that our customers are the foundation of our success and make sure to frequently remind them of how much we appreciate their partnership.

While you’re determining your New Year’s resolutions, we’re going to make some New Year’s wishes for all of you. We wish for your success both personally and professionally. We wish for you to take time every day to celebrate your family and friends.  We wish for you to be able to look back on 2009 with careful and wise eyes, and the determination to make 2010 different. Most of all, we wish you much joy and laughter in the upcoming year and for many years to come.

“We will open the book.  Its pages are blank.  We are going to put words on them ourselves.  The book is called Opportunity and its first chapter is New Year’s Day.” Edith Lovejoy Pierce