ReServe Interactive

Posts Tagged ‘employee loyalty’

How lucky are we?

Monday, March 15th, 2010

We launched ReServe Interactive in 1996. Our mission and vision were clear and our long-term goals were set. And then, as luck would have it, we were joined by employees who dedicated their time and expertise to helping us grow the company. In our early days, when money was tight and we were all doing the jobs of 3 or 4 people, these individuals worked extra hours, some unpaid, to get the business moving and our customers up and running. And now, 14 years later, many of those same employees are still with us.

We have larger offices now, the hours are little less crazy and business is growing and going strong – and it’s because of their dedication to our mission. We’ve worked hard over the years to build a culture of loyalty, both customer loyalty and employee loyalty, and that culture has been firmly established. We care about and take care of our employees, and our employees care about and offer exemplary service to our customers. That’s why they’re loyal and that’s why we’re successful.

Over the next several months, we’ll be introducing you to the ReServe Interactive family – our services and support team, the product development staff, the sales group and everyone in between. We look forward to sharing more about the people who have made us who we are today – what they do for ReServe, what they like to do in life, and what our customers are saying about them.

We’ve been lucky to have them as part of our organization and we’re eager to share their stories with you.

Just a teaser…

Wednesday, January 27th, 2010

We have some exciting things planned this year. Initiatives that are going to impact all areas of our organization and the way our customers do business. We’re focusing on customer relations and service, employee loyalty (because we happen to think our employees are some of the best out there!), and sharing more of our story with the industry.

Through this blog and other industry-related activities, you’ll be learning more about the people that make up our organization and the experience and skill they bring to the table. You’ll hear more about new services and industry partnerships that will enhance our product and service offering. And, finally, you read about the ways we’re making a difference to our customers, their guests and their bottom lines.

Keep an eye out over the next couple of weeks for a major announcement regarding our product training and support. We’re getting ready to launch a new program that is going to change the way our customers experience their ReServe Interactive software, as well as help them take their user skills to the next level.

At ReServe Interactive, change is a good thing. Especially when that change has a positive impact on the way we do business for our customers. We look forward to sharing our plans for 2010 with you, so keep tuning in!