ReServe Interactive

Posts Tagged ‘hospitality industry’

Meet Our Newest Team Member

Monday, February 4th, 2013

Please welcome the latest member of our sales team – Angela Westphal. As a sales account executive, Angela will focus on customers in the hotel, resort and casino markets as well as the company’s key hospitality markets.

Angela has more than 10 years of experience in the hospitality industry, specifically in the areas of front of house management and corporate event sales and management. She began her hospitality career working in independent restaurants and boutique hotels. She was then employed with industry leader, Marriott Hotels and Resorts, where she learned the art and science of nurturing intentional guest relations for the goal of building a loyal client base.

Angela brings a unique set of skills to our organization and her experience in the hospitality industry will help her connect with both prospective and existing customers. She truly understands the industry and can speak directly to the daily operational needs of our customers.

It’s a New Year and There’s Plenty to Share!

Monday, January 28th, 2013

We are happy to announce that 2013 is going to be an exciting year for ReServe Interactive and its customers. We have several new initiatives planned including some new product launches that will help change the way our customers do business. The industry is evolving and we are ready for the challenge. Keep an eye out for some new web-based and tablet applications, industry collaborations and major platform advancements.

Our first exciting initiative will be the second quarter launch of Table iQ™, a table management application for the iPad. Table iQ will offer customers the ability to add guests to a reservation waitlist, page and seat guests, monitor table status and so much more. Table iQ’s intuitive, state-of-the-art user interface will work as a standalone, as well as integrate with both the ReServe Interactive® Dining Reservation & Table Management software system and ReServe Q™ online reservation software. Watch for more information in the coming weeks!

We believe our software sets a standard for how technology should work for hospitality professionals. Their work is unique and their needs are varied. The initiatives we have planned for the year will provide our customers with the right solutions for their businesses and, most importantly, continue to provide the results they’ve come to expect from us. Here’s to an exciting and successful 2013!

What’s News?

Wednesday, February 23rd, 2011

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

Our 15th Year

Thursday, January 27th, 2011

It’s almost hard to believe that we are in our 15th year of business. So much has changed since we introduced ourselves to the industry in 1996.  What started as an idea to help ourselves has become a force within the hospitality industry. We are literally changing the way our customers are doing business.

Since 1996, our catering, event management, dining reservation and table management product offering has grown to include a web-based solution; we interface with more than 10 industry-leading applications; and we service more than 8,000 users.

And now, in our 15th year of business, we’re going to take our offering even further by introducing several new features and products including easily implemented web services designed for sharing data between different applications. We are also developing a system designed for publishing restaurant wait times on reader boards throughout a hotel property, as well as features for sharing customer data with a centralized CRM database. Most importantly, we will soon launch a dining reservation focused mobile platform to support iPhone, Android and Blackberry devices.

As time has gone on, we’ve continued to progress and remain a valuable tool for our customers. We’ve helped our customers increase efficiency, enhance productivity and boost revenue. Our platform remains current, ensuring users are able to use the most updated technology solutions to manage their businesses.

This year is a milestone in many respects and we are so grateful for the many customers, industry partners and loyal employees that have brought us to this day. We look forward to making 2011 an unforgettable year.

What’s ahead for 2011?

Wednesday, January 19th, 2011

Here at ReServe Interactive, we’re very excited about the year ahead.  We’re directing our efforts toward the ever changing needs of our customers and the hospitality industry as a whole.  We’re focusing on web services, data integration and state-of-the-art technology advancements that not only benefit our customers’ productivity, but increase their profitability.

Keep your eye on our blog and watch for industry buzz on our latest catering, event management, dining reservation and table management product enhancements and offerings. In addition, you’ll learn more about some of our customers and the ways we’re making a difference in the way they do business, as well as select industry partnerships.

At ReServe Interactive, we embrace change and live for technological advancements. Especially when they enhance the way we serve our customers and the way our customers do business.

By the way, the first half of 2011 will bring the much anticipated launch of a new product designed for the restaurant industry. We’ll be sharing some more information soon, so keep tuning in.   

Here’s to a new year!

These are just a few of our favorite things…

Thursday, January 6th, 2011

  1. Happy Customers – nothing makes us happier than a satisfied customer. It’s what makes us tick and drives us to constantly enhance our product and service offering. Making our customers’ lives easier and putting a smile on their faces is our goal and when it’s met, we couldn’t be more pleased.
  2. A Brilliant Staff – we couldn’t do what we do without a committed and talented staff that consists of some of the industry’s brightest stars. They come to work every day ready to dive in and give all they have to our mission and our customers. They are the driving force behind our success.
  3. A Resilient Industry – we couldn’t be more proud to be a part of such an amazing industry. When dealt hard blows, it comes back fighting. When told it can’t be done, it turns around and proves the naysayers wrong. The hospitality industry is full of creative, forward-thinking entrepreneurs with a passion for pleasing others and we’re honored every day to be considered a partner to them.
  4. Smart Software – we decided long ago that if we weren’t going to do it right, we weren’t going to do it all. We didn’t want to just create a product, we wanted to create an experience that allowed our customers to receive the full benefit of our technology expertise and industry experience while allowing them to quickly and easily improve business productivity and increase profitability.

Would you hire a plumber to fix your car?

Thursday, September 30th, 2010

Would you hire a plumber to fix your car? Or a sculptor to build you a house? Then why choose a software solution built by people unfamiliar with the hospitality industry? Sure, they can program software, but can they really speak your language? Do they understand what you do on a daily basis? Is the software designed to meet your needs or does it have pointless bells and whistles that look cool but are of no use to you or your business?

Our guess is you don’t need software that looks the part, but still forces you to remember where information is saved, what needs to happen next and what button means what. Your software should be so simple to use that it makes your life easier, not more difficult. If you’re wasting time trying to figure out what your software does or can do, then your software isn’t doing its job.

Our users drive our product development. They let us know what they need and we find the most effective way to make it happen.  Every feature, every function, is designed and included because it has been requested by an actual user, including members of our own staff who found themselves with a specific need when they were working in the industry.

At ReServe, our team is made up of hospitality industry veterans who, together with some of the technology industry’s brightest professionals, provide our users with a product that is more than a software system. It’s an extra pair of hands, an extension of your staff. We’re passionate about changing the way our customers do business. We want them to be efficient, profitable and, most importantly, able to do their jobs quickly, easily and accurately with software that truly useful.

Changing with the Times

Thursday, September 16th, 2010

 The hospitality industry is being inundated with technology and those technologies are changing at a rapid pace. Different areas of the industry exhibit various levels of acceptance of this fact. In some cases, there isn’t much of a choice. For example, everyone agrees that PCI compliance is important and steps need to be taken to ensure the right technologies are in place to protect consumers and merchants.

In other cases, the choice to implement new technologies is considered an option. The old way has always worked, so why change it? We understand. We also understand our customer’s desire to use technology to improve operations and the hesitation associated with changing the way things are done.

We understand because we face the same challenges. Whether it’s implementing new technologies internally to help us do business better or finding ways to advance our existing technologies to provide a better product for our customers, there’s always that moment of resistance; that moment of hesitation because things are going to be different than before. But once we open our minds to the benefits of the technologies we have chosen, the easier it is to implement and execute. And, before too long, we find ourselves wondering how we ever functioned without it.

Times continue to change and we’re looking to the future. Not next Friday, not October, but next year and the years to come.  We’re in the business of technology so making sure we’re on the cutting edge is one of our priorities. It won’t be long before you hear about our latest advancements, new tools, and plans for the future. We continue to change with the times and we hope you decide to join us.

Do you want to be everything to everyone?

Thursday, July 29th, 2010

The hospitality industry is so unique. It is highly segmented, thematically diverse and powerfully resilient. On top of all of those things, its needs are vast, from food and beverage to operational needs, financing to marketing resources, and equipment to technology requirements. Suppliers, with a passion for the industry, sometimes find themselves wanting to fill as many needs for their hospitality customers as possible.

The problem is, when you try to be everything to everyone, you lose sight of who you are. And so do your customers. Not only do you lose your competitive edge, but you run the risk of becoming forgettable.

The pool of hospitality suppliers is large and our offerings cross over a myriad of operational needs. With so many choices, hospitality professionals are often at a loss with where to start. It’s our responsibility to make our offerings crystal clear so our customers have the right information to make the best possible choices. By muddling features and benefits or using deceptive language, it’s impossible to stand out and be seen as a viable, long-term solution.

Many successful hospitality professionals have figured this out long ago and can serve as a great example. They are the ones that have thrived through a struggling economy, and quietly boast a solid, targeted and growing customer base. They have honed in on what makes them unique and have built a reputation on that uniqueness that is accompanied by industry accolades and customer ‘oohs’ and ‘aahs’. Some examples – Wolfgang Puck Catering, McCormick & Schmick’s and Gaylord Entertainment. They are the masters of their brands and have earned their success by decidedly not trying to be everything to everyone.

While we offer several hospitality management software solutions to our customers, our message is clear and so is the ReServe Interactive offering. We would rather be something incredible to someone than run the risk of being overlooked because we tried to be everything to everyone.

Customer service skills matter just as much, if not more, than computer skills

Wednesday, July 7th, 2010

Technology is everywhere – The Ipad and Smart Phones, Twitter, Facebook, Cloud Computing, Software-as-a-Service, new versions of this, expanded versions of that. It’s overwhelming – and very exciting.

Technology has proven to be a valuable resource to the hospitality industry.  Customer facing technologies like kiosks and online reservation systems, as well as front-of-house software applications are helping venues better manage their businesses from the hostess desk to the floor to the kitchen. Businesses using the right technologies the right way are seeing efficiencies, productivity and revenues at levels they haven’t seen before.

One study from the Center for Hospitality Research at Cornell University called Customer Preferences for Restaurant Technology Innovations highlights the impact customer facing technologies like kiosks, pager systems and online reservation systems can have on customers, as well as restaurateurs. http://www.hotelschool.cornell.edu/research/chr/pubs/reports/2009.html.

Here’s a twist – technology, if implemented without thorough examination or simply used incorrectly, can hinder a business’s ability to grow and properly service customers. More time spent troubleshooting software or staff relying too heavily on the tool rather than spending face time with customers can be a detriment that compromises the integrity of your business.

Regardless of the latest technology tools and trends, it’s important to look at your selection from a customer service standpoint. Tools that detract from customer care will hurt you in the long run. Tools designed to help you service your customers and treat them like VIPs is a worthwhile and smart investment for the long term.

And it’s also important to remember that your customers don’t always know, or necessarily care, what technology tools you’re using. Ultimately, they care if the food is good, the price is right and the service is spot on.