Posts Tagged ‘hospitality management software’
Thursday, May 12th, 2011
I was watching TV the other night and heard the word ‘intuitive’ used in reference to a computer, a car and a healthcare system, all within a matter of 15 minutes. It’s a word that bubbles up more and more frequently. The companies in these commercials can more than likely back up their claims – their reputations are built on them. However, there are some companies that make the claim, but fall very short.
For example, other hospitality management software products on the market today offer to collect tons of information, as well as interfaces that look like other well-known software products, and tout their ease of use. Many of our customers have used these products in the past and have willingly shared their experiences with us. After listening to their evaluations, intuitive wasn’t a word they used to describe the products. Functional? Yes. Easy-to-use? Sometimes. But just because a product looks like Outlook, doesn’t necessarily make it easy to use. More importantly, it doesn’t make it intuitive.
At ReServe Interactive, intuitive means that we understand our customers’ businesses inside and out, top to bottom, and with that knowledge we’ve created a smart software system that is designed to become an integral part of a company’s day-to-day processes. It means we’ve built our software on a proprietary platform that was developed by professionals with years of experience in the design and development of effective user interfaces for high-tech products in a variety of industries. These individuals have an instinctive knowledge of user-centered design processes and, partnered with people that have extensive hospitality experience, were able to design a product that incorporates human interface technologies with the specific, real world needs of the hospitality industry. Our software was created by people who have stood in the customer’s shoes. We know what our customers need because we know what we needed when we were standing at the hostess desk or taking calls in the sales office. Our software speaks their language, understands what they need moment by moment, and anticipates what they will need down the road.
We know that when we say intuitive, we mean it, and we can prove it.
Wednesday, April 13th, 2011
Check out our latest press release:
ReServe Interactive Launches ReServe Gateway - Web Services Enabling Third-Party System Integration and Aggregated Data Analysis
ReServe Interactive, an industry leader in hospitality management solutions, has launched ReServe Gateway™, a robust web services platform enabling enterprise customers to integrate and share operational and financial data stored in their ReServe Interactive software with third-party software applications to streamline operations, improve productivity and enhance guest services.
“Many of our customers require our software to share information with other systems that help them manage their business such as POS systems, CRM programs and financial applications,” explains Mike Edmeyer, Vice President of Sales for ReServe Interactive. “ReServe Gateway is a reliable, responsive and cost-effective engine that enables on-demand communication with any of these services and is seamless in even the most PCI compliant environments.”
ReServe Gateway supports ReServe’s entire software suite including Reservation Management functions such as the facilitation of checking dining availability, making and cancelling reservations, and reporting reservation activity; Table Management services including the checking of wait times, changing table status, recording dining preferences, and reporting turn rates; Event Management services that facilitate the reporting of event scheduling activity and financial details, and checking availability and booking events, as well as Contact Management services that facilitate account and contact detail management.
“Web services is a standard communication protocol used across a variety of industries which means it’s proven, efficient and effective. And it’s easy to integrate with any desktop or hosted application,” explains Lynn Carter, Chief Technology Officer. “It enables us to focus on our core competency, which is designing productivity software for restaurants and catering operations, and efficiently sharing important data that our systems accumulate with other business functions. ReServe Gateway transforms how our software is used within an organization, and we expect the resulting links between ReServe and other systems to expand rapidly, providing great value to our customers.”
Category Catering & Event Management, Corporate News, customer service, Dining Reservations & Table Management, General, Product Development | Tags: Tags: catering, Catering & Event Management, catering and event managment, customer service, customers, dining, Dining Reservation, Dining Reservation & Table Management, efficiency, event management, hospitality management software, PCI Compliant, ReServe Gateway, ReServe Interactive, technology, web services,
Thursday, July 29th, 2010
The hospitality industry is so unique. It is highly segmented, thematically diverse and powerfully resilient. On top of all of those things, its needs are vast, from food and beverage to operational needs, financing to marketing resources, and equipment to technology requirements. Suppliers, with a passion for the industry, sometimes find themselves wanting to fill as many needs for their hospitality customers as possible.
The problem is, when you try to be everything to everyone, you lose sight of who you are. And so do your customers. Not only do you lose your competitive edge, but you run the risk of becoming forgettable.
The pool of hospitality suppliers is large and our offerings cross over a myriad of operational needs. With so many choices, hospitality professionals are often at a loss with where to start. It’s our responsibility to make our offerings crystal clear so our customers have the right information to make the best possible choices. By muddling features and benefits or using deceptive language, it’s impossible to stand out and be seen as a viable, long-term solution.
Many successful hospitality professionals have figured this out long ago and can serve as a great example. They are the ones that have thrived through a struggling economy, and quietly boast a solid, targeted and growing customer base. They have honed in on what makes them unique and have built a reputation on that uniqueness that is accompanied by industry accolades and customer ‘oohs’ and ‘aahs’. Some examples – Wolfgang Puck Catering, McCormick & Schmick’s and Gaylord Entertainment. They are the masters of their brands and have earned their success by decidedly not trying to be everything to everyone.
While we offer several hospitality management software solutions to our customers, our message is clear and so is the ReServe Interactive offering. We would rather be something incredible to someone than run the risk of being overlooked because we tried to be everything to everyone.
Wednesday, June 9th, 2010
We’re very fortunate to have amazing and loyal customers. They work hard every day to successfully manage their businesses and service their guests. They’ve come to us looking for a hospitality management software solution that not only meets their needs, but exceeds their expectations. We work hard to comply.
We like talking about our software with our customers, prospective users and the industry in general. We could go on and on about all of the wonderful things our software does, and all of the amazing features that make managing operation easier than ever, but we’d rather let our customers do it for us. They willingly share their ideas and their suggestions for product enhancements, and they even share their approval. Below is a short list of some of the nice things our customers have to say to us and about us.
After researching several software products, we chose ReServe Interactive because of the focus and attention to detail the software places on booking Events. It will allow us to streamline our processes and serve our customers more efficiently.- James LaMontagne, Johnny’s Halfshell
ReServe Interactive software has been an integral part of our success. In just six months we were able to nearly double our sales, and have decided to implement ReServe at all of our locations. – Audrey Joyner, BB King’s Blues Club
I just love ReServe. It is so user friendly and I have worked on many different systems and this is the best by far.- Brenda Brandt, Bellamere Winery
ReServe is by far the BEST reservation/TM software I have ever used. I’ve used many different programs and nothing compares! ReServe can basically run the restaurant for me. I would gladly recommend ReServe to others. - Rick Roberts, The Melting Pot – Tucson
The software is great! We love it!- Cathy Jacobson, Bice Ristorante – Orlando
ReServe is still a very slick, easy system. I can get 15 proposals done in ReServe in the same amount of time it used to take me to do one or two.- Lisa Reliford, U.S. Senate and Capital Visitor’s Center
As a former Delphi user, I find ReServe to be much easier to use, and I especially like the way the customer contact system works.- Sulema Kiekintveld, Wild Fire Grille
I LOVE the software! I’m not very savvy when it comes to computers, but ReServeis so easy to use! It keeps me very organized, and the time I save allows me to focus on bringing in new business and making sure that our events happen flawlessly.- Maritza Stabile, Mistral Restaurant & Bar
Thursday, June 3rd, 2010
A lot of software programs use interfaces to enhance their offering. Interfaces allow users to work with a software solution that offers a variety of additional tools to meet their business needs. The trick is making sure the interfaces you are promised make your job easier.
When it comes to hospitality management software, there are products on the market that claim to offer intuitive or easy to use interfaces, but essentially they are just providing a link that directs the user to another application all together. A true interface allows both programs to automatically communicate with each other, easily sharing necessary data and ultimately enhancing the user experience.
At ReServe, we don’t just interface with anyone. We look for software partners that support their products and are committed to servicing their customers according to similarly high standards. Our goal is to select partners willing to share information and work side-by-side with us so that the interface is fully integrated and seamless.
Our customer base is broad, spanning several market segments with diverse technology requirements, so our software and any interfaces we offer, need to accommodate that range of needs, from the most basic to the most sophisticated platforms. As such, each interface we select fits naturally with our process driven design and simply becomes an extension of our software, running automatically and anticipating our users’ needs. Our interfaces are smart and work for the user, providing accurate and necessary information, presented on screen where you need it and only when you need it, without complicating routine tasks with extra steps or superfluous data.
Once we commit to an interface, we support it and keep it working throughout upgrades to our software’s architecture. That way, the interface is always functional and critical customer data is never lost. We stand behind our interfaces and make sure we understand the architecture of each third-party product, so that we can easily navigate it and troubleshoot user questions. We don’t bounce our users around between software companies and support departments. Instead, we work with the user as a single point of contact, trusting in our interface solutions and the companies that provide them.
We work with several industry partners to develop integrated interfaces, including Element Payment Systems for credit card processing and storage, MeetingMatrix for room diagramming, as well as various POS system software providers, paging system vendors, and food costing system manufacturers.
One example of a very efficient interface from the user’s perspective is our interface with MeetingMatrix. Through our partnership , we’ve developed an interface that seamlessly launches the MeetingMatrix software with the simple click of one button on the ReServe screen, transfers event information between ReServe and MeetingMatrix, and instantly creates custom room diagrams using the unique specifications for the event that have already been configured in ReServe. With this solution, there is no double entry of information required. All relevant information is automatically shared between ReServe and MeetingMatrix, enabling the user to be very efficient in each program.
The elegance of a software solution should be in its simplicity for the user. Software should be assistive, not prohibitive, taking care of the details, providing the right data only when and where it is needed, and freeing the user to focus on their job. That is what “easy to use” and “intuitive” means. However, “easy to use” does not mean easy to create. It’s not enough for a company to say its product interfaces with another product. As a user, you’ve got to demand a demonstration of how an interface actually works, because software cannot be a productivity tool that adds real value unless it is elegantly simple in its functionality.
So, before you decide on a software solution that offers interfaces, make sure you are getting what you’ve been promised and what you’ve paid for. Demand true communication between the products, ease of use, and business enhancing functionality. After all, you have more important things to do than struggle with software solutions that are more trouble than they’re worth.
Category customer service, General, Industry Issues, Product Support and Training, Technology Tips & Tricks | Tags: Tags: Element Payment Systems, hospitality management software, interface, interfaces, MeetingMatrix, POS system, ReServe, software interfaces,
Thursday, November 12th, 2009
Every day I take calls from prospective customers asking me questions about our software and the other services we offer. Lately, a lot of people want to know about ReServe Anywhere® and what makes a hosted solution different from a client server application like ReServe Desktop. Basically, it comes down to this – ReServe Desktop is installed via CD-Rom directly onto your existing PCs or network. ReServe Anywhere® is web-based and remotely accessed through a password-protected Internet connection. We host it on secure, centralized servers. ReServe Anywhere users can manage their business and access real-time company information from anywhere at any time. Having a high speed internet connection is the only requirement. We take care of upgrades, support, backups and a highly redundant environment.
People also want to know what makes us different from other hospitality management software systems out there. Well, from a software standpoint, our products let users manage their operations on an enterprise level. We have customers with two units and customers with 200 units. No matter what their size, our software lets them centrally manage and report on activity across all of their locations. We’re also built on an intuitive platform, which means that the software is designed to do the thinking for our customers. It’s designed to follow the logic they would use to book an event or capture a reservation. It was developed from the users’ perspective rather than from a software company’s perspective. We also use customer input to help us enhance our products’ functionality and benefits.
From a company standpoint, I’d like to think that our customer service stands above the rest. We still believe in a handshake and a voice at the other end of the line. Our goal has always been to make our customers’ lives easier, so providing them with hands-on training and live support is just as important as the features our software offers.
When people ask us what makes us different, we like to let our customers do the talking for us.
“Our experience thus far with ReServe, as far as timely support and response, has been nothing short of exemplary, right from sales through to planning and IT. Thank you from our team for making this implementation so painless!” Christie Penner from The Charcoal Group of Restaurants.