What’s News?

Wednesday, February 23rd, 2011

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

What’s ahead for 2011?

Wednesday, January 19th, 2011

Here at ReServe Interactive, we’re very excited about the year ahead.  We’re directing our efforts toward the ever changing needs of our customers and the hospitality industry as a whole.  We’re focusing on web services, data integration and state-of-the-art technology advancements that not only benefit our customers’ productivity, but increase their profitability.

Keep your eye on our blog and watch for industry buzz on our latest catering, event management, dining reservation and table management product enhancements and offerings. In addition, you’ll learn more about some of our customers and the ways we’re making a difference in the way they do business, as well as select industry partnerships.

At ReServe Interactive, we embrace change and live for technological advancements. Especially when they enhance the way we serve our customers and the way our customers do business.

By the way, the first half of 2011 will bring the much anticipated launch of a new product designed for the restaurant industry. We’ll be sharing some more information soon, so keep tuning in.   

Here’s to a new year!

These are just a few of our favorite things…

Thursday, January 6th, 2011

1. Happy Customers – nothing makes us happier than a satisfied customer. It’s what makes us tick and drives us to constantly enhance our product and service offering. Making our customers’ lives easier and putting a smile on their faces is our goal and when it’s met, we couldn’t be more pleased.
2. A Brilliant Staff – we couldn’t do what we do without a committed and talented staff that consists of some of the industry’s brightest stars. They come to work every day ready to dive in and give all they have to our mission and our customers. They are the driving force behind our success.
3. A Resilient Industry – we couldn’t be more proud to be a part of such an amazing industry. When dealt hard blows, it comes back fighting. When told it can’t be done, it turns around and proves the naysayers wrong. The hospitality industry is full of creative, forward-thinking entrepreneurs with a passion for pleasing others and we’re honored every day to be considered a partner to them.
4. Smart Software – we decided long ago that if we weren’t going to do it right, we weren’t going to do it all. We didn’t want to just create a product, we wanted to create an experience that allowed our customers to receive the full benefit of our technology expertise and industry experience while allowing them to quickly and easily improve business productivity and increase profitability.

Why ReServe Interactive?

Wednesday, December 15th, 2010

Here are some simple reasons why:

• Our systems help organizations maximize the use and value of their hospitality assets by eliminating process and resource inefficiencies, and  making it effortless to implement best-practice work flows across organizations
• Our products automatically centralize information in order to give organizations real-time decision-making ability and long-term business visibility
• Unwieldy tools burden your team and leave business on the table–we provide a natural, optimal work flow that enhances efficiency and effectiveness
• Our products accelerate your own and your team’s work by anticipating next steps and automating labor-intensive tasks
• Our systems capture and update information effortlessly to enhance visibility, teamwork and communication from beginning to end
• Our intelligent solutions automatically optimize space to make it effortless for you and your staff to maximize table turns and manage events
• Our intuitive systems are easy to use, easy to train on, and make it easy for you to implement and enforce correct policies and procedures
• Our products integrate the reservation, dining and event information that helps you serve customers better before, during and after their visits
• Our systems make catering, event, reservation and table management effortless for users by automating labor-intensive tasks and anticipating natural next steps
• Our systems centralize, protect and provide secure access to the information that organizations need to make hospitality operations more productive and more profitable
• Our systems are built on industry-standard platforms, and interface with leading business, hospitality and event IT tools

Finally, we are seasoned experts who have been helping organizations optimize their hospitality operations for more than a decade.

What’s your unique selling proposition? What makes you different?

Wednesday, May 26th, 2010

There are a lot of event management and dining reservation products on the market today, all claiming to do pretty much the same thing. You’ll see words like ‘efficiency’, ‘productivity’, and ‘money saving’ thrown around like birdseed in Central Park. But how many of those companies can back up those words with real action?

At ReServe, we know that there is no other product on the market that does exactly what our product does. Our technology platform is proprietary and entirely unique with intuitive features like our Event Lifecycle Technology and Smart Reservation Technology. We offer both dynamic catering & event management and dining reservation & table management software modules that were designed to easily integrate with one another to provide a comprehensive tool for users to manage all functions with one product. Not to mention more than 20 add-ons or interfaces that range from room diagramming to no-fee online dining reservation capability.

Most of all, our people help us stand out above the crowd of software providers. We still believe in a good old fashioned handshake, a voice on the other end of the line and customer service that goes above and beyond at a time when it seems to have fallen by the wayside.

We know who we are, what we do and why we do it best. Do you know your unique selling proposition? What makes you rise above the rest?

What’s the buzz about?

Thursday, May 6th, 2010

There’s been a lot of buzz around the office lately. Not idle chit chat or water cooler talk, but rather the buzz of productivity and communication.  Ideas are being generated at lightning speed. Collaboration is taking place around every corner. Phones are ringing, problems are being solved. Keyboards are clicking and enhancements are being made. There is progress in the air and it’s electric.

These are the days that energize and delight. With each new idea and every conversation, we are moving forward, building and expanding, reaching and resolving.

Optimism abounds, not just within our walls, but across the hospitality industry as experts speak of “turn-arounds” and economic upswings. Restaurateurs, caterers and F&B professionals are looking ahead and experimenting with new ways of doing business, unique growth strategies and powerful innovations. Everyone is focused on success and determined to come out of the darkness with spirit intact.

We are proud partners of this passionate and resilient industry. And as I listen to the latest buzz in the halls of ReServe Interactive, I am excited about what the future will bring.

Our Goal…

Tuesday, October 6th, 2009

Our goal has always been to make our customer’s lives easier. They work hard. They are the masters of multi-tasking. What would we bring to the table if our software contributed to that long list of things to do? They don’t need to spend endless hours troubleshooting software, or even minutes searching for information that should be available at the click of a button. It’s our job to help manage that list of things to so, not add to it.

We love it when our customers tell us that their jobs are easier with our software in place; when they say that it’s so simple that anyone on their staff can use it. We love hearing about tremendous increases in productivity, jumps in revenue because of the new efficiencies they’ve been able to achieve. It’s affirmation that we’ve achieved our goal of making our customer’s lives easier.

Our Catering & Event Management software has a special feature called Event Lifecycle Technology™.  It does some pretty amazing things. Besides automating processes and managing events from first customer contact through event execution and follow up, it helps build consistent business practices and ensure accuracy by breaking down operations into digestible steps. It’s virtually eliminates human error and gaps in processes.

This feature was inspired by our desire to truly meet the needs of our customers. We don’t ever want to assume they need a specific feature. We want to know for sure that everything we create will make their lives easier. Event Lifecycle Technology takes what they do every minute of every day and automates it, making their processes smoother, quicker and more consistent. The result is an easier, more efficient work day and a shorter ‘to-do’ list.

Rita Norman, the Director of Sales at the Holiday Inn Hotel in Odessa, said, “I absolutely love ReServe. It’s like my right hand. I can’t imagine doing business without it.”

We’d like to think that she pretty much says it all.