Wednesday, May 18th, 2011
We’ve always prided ourselves on our ability to offer superior technical and product support to our customers. Our employees have proven over and over again that they are among the best of the best, and our customers say the same. From training to product support, development to sales, absolutely everyone in our organization is critical to our overall success and each and every person has gone above and beyond to make a difference.
“Lynn is very knowledgeable and understanding of the experiences we face with customers. Once I started working with her I was completely put at ease about having made the right choice with the ReServe’s software. She is an asset to your company! Thank you Lynn!”
“Joe and Keith are 1st class employees. You should feel blessed to have them on your team. It is because of the type of service I receive from them that we continue using ReServe and recommending it to people. Another job well done!”
“Beth was very helpful. One question required some more info on her part, so she opted to call me back rather than have me hold. Very prompt in her return call. Super great customer service! Thanks!!!!”
“Leslie is the epitome of both great service and professionalism and I wanted to let you know that as long as she is representing your company I have no doubts that your business will continue to grow and grow.”
“Melanie is a rock star! She is incredibly responsive and an expert at her job. We can’t thank you enough for the great support!”
“Our trainer was very knowledgeable and really took the time to make sure we understood each step in the event life cycle. All our employees have given me positive feedback about their training session and about the capabilities of the ReServe software.”
“The representative I worked with was so helpful and kind. I so appreciated his ability to quickly resolve the issue so that I could get back to my work. I was working for a few hours at home on some things that HAD to be done right away. Thanks again!”
Category Customer Quotes, customer service, General, Product Development, Product Support and Training | Tags: Tags: customer service, employees, product service, ReServe, ReServe Interactive, ReServe software, technical and product support, training,
Friday, March 11th, 2011
“We had initially looked at one of your competitors but felt the ReServe Interactive software met all of our needs. We were also very impressed by your attention to detail in answering all of our questions and setting up the software for us. We love working with a company focused on providing top notch customer service.” - Sam & Harry’s D.C and The Caucus Room
“Our experience thus far with ReServe, as far as timely support and response, has been nothing short of exemplary, right from sales through to planning and IT.” – Christie Penner – The Charcoal Group of Restaurants
“We are loving ReServe. It has helped us streamline a lot of processes (and waste a lot less paper). We look forward to continuing to learn about everything it has to offer.” – Megan Wilkes – Jupiter Bowl
Wednesday, October 27th, 2010
As I mentioned in my last blog, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals.
We just recently partnered with Sega GameWorks USA, a unique dining and entertainment venue that offers its guests food, fun and gaming entertainment, including interactive games, simulators, attractions, pool tables and darts, across seven locations throughout the United States.
In an effort to simplify event booking and improve operational efficiencies, GameWorks phased out their existing event management software and implemented ReServe Anywhere®, ReServe Interactive’s web-based Catering & Event Management solution to effectively manage large group, corporate and individual event packages.
ReServe Anywhere allows GameWorks to simplify the booking and execution of food, beverage and game play events on a site by site basis, manage operations on an enterprise level, as well as provide enhanced customer service to a wide variety of guests booking events.
Tracy Thornton, one of the company’s Directors of Sales said, “ReServe’s software is a user friendly, easy-to-use, intuitive system that makes sense for our unique business offering. And the fact that ReServe Interactive is still growing and has a well-recognized client base hasn’t taken away from their ability to offer personalized service.”
Click on the link below to learn more about our partnership with Sega GameWorks USA.
A special thank you to Sega GameWorks USA for sharing their unique story with us. And thanks again to all of our customers for their ongoing partnership. We appreciate you and look forward to a working together for years to come.
Category Catering & Event Management, Corporate News, General, ReServe Anywhere | Tags: Tags: catering, Catering & Event Management, event management, ReServe Anywhere, ReServe software, Sega GameWorks USA, software,
Thursday, October 14th, 2010
Our customers always say it best. Whether it is software, support or just plain kudos for a job well done, our customers are always willing to share their positive experiences. Without them, there would be no us – so thank you to all of our customers for sharing your thoughts and insight. We appreciate you and your partnership.
“I LOVE the software! I’m not very savvy when it comes to computers, but ReServe is so easy to use! It keeps me very organized, and the time I save allows me to focus on bringing in new business and making sure that our events happen flawlessly.” – Maritza Stabile, Mistral Restaurant & Bar
“Your Tech Support is exemplary! Always courteous, always informative and always very polite. Thank you!” – Euca Burrows White, Desert Willow Golf Resort
”Through customizing the software to installation and training the Reserve team was on property supporting the process from start to finish. This has been one of the most efficient business implementations I have experienced.” – Monica Dorsey, Treasure Island Hotel & Casino
”ReServe’s software is a user friendly, easy-to-use, intuitive system that makes sense for our unique business offering.” – Tracy Thornton, Sega GameWorks USA
”We found ourselves in need of a new tool that offered flexibility, control and a high level of service and support. Our business model is unique and ReServe not only offered a complimentary and appealing web-based model, they provided all of the benefits of having an in-house solution without the overhead.” – Steve Bentley, Systems Analyst for Gaylord Entertainment