ReServe Interactive

Posts Tagged ‘ReServeIT’

Gaylord Entertainment – A Success Story

Wednesday, October 20th, 2010

Over the years, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals. The list is long and the relationships we’ve cultivated are important to us on so many levels.

Just recently, we partnered with Gaylord Entertainment, a leading hospitality and entertainment company, that owns and operates Gaylord Hotels, the award-winning leader in the meeting and resort hotels industry and the Grand Ole Opry, the legendary music showcase in Nashville, Tennessee.

When the company’s existing dining reservation software provider was bought out, Gaylord Entertainment selected ReServe Anywhere®, our web-based Dining Reservation & Table Management software with ReServe It™, our web-based dining reservation interface, to manage reservations across all four properties and the dining rooms of 16 fine dining restaurants.

By working together, we created a solution that centralizes Gaylord’s dining reservation process, makes reservation and customer data accessible to individual restaurants, multiple call centers, and hotel concierge staff; as well as accepts reservations through the company’s website. In addition, their staff communicates more effectively within each location and continues to provide superior customer service.

Click on the link below to learn more about this partnership.

http://www.reserveinteractive.com/downloads/case-studies/Gaylord-Entertainment.pdf

A special thank you to Gaylord Entertainment for sharing their story with us. And another thank you to all of our customers for their ongoing partnership. We appreciate you and look forward to continuing business together.

Online dining reservations – designed with restaurants in mind

Wednesday, June 23rd, 2010

Well, the buzz is certainly intense lately regarding online dining reservation software. There was an article in the Wall Street Journal on May 20 comparing several products including OpenTable, UrbanSpoon and ReservationGenie. The article highlighted restaurateur frustration with excessive fees and the limited availability of cost effective options. I guess I’d be remiss if I didn’t throw our hat in the ring.

ReServeIT from ReServe Interactive allows restaurant guests to book their reservations through a restaurant’s website 24 hours a day, 7 days a week.  The difference between us and some of the other applications on the market is that we do not charge a ‘per seat’ or ‘per head’ transaction fee, require excessive set up costs or hit restaurateurs with miscellaneous nickel and dime charges. We offer a solution that puts guests in your dining room and revenue in your pocket.

Also, other systems use simple ‘slot’ technology to book reservations – like a glorified spreadsheet. The user has to make a best guess as to how many online reservations to set aside on a given evening.  What happens when that estimate is off and the online reservation system tells a customer that the dining room is full, even when it’s not? How do you explain it to customers who become frustrated enough to call or stop in only to find that there are actually several seats available? 

ReServeIT utilizes your actual table inventory to determine whether space is available to make a reservation. That means you have accurate, real-time management of your online reservation “pool”.  ReServe will always manage available reservations based on the parameters you define and what is happening in your restaurant in real time. Plus, if a customer’s requested reservation time is not available, you decide where to refer them.  You don’t have to worry about having your potential customers getting sent to your competitor.

Here are some other things to know about ReServeIT:

  • You can manage reservations across multiple restaurants within a single database.
  • You own your reservation and customer data and won’t get charged to use it to market more effectively.
  • Your website and ReServeIT seamlessly integrate so you can customize your links and landing page to present a branded, serviced-oriented image to your guests throughout the reservation process.
  • You can use customized short links for social media applications and online dining guides.
  • You can add the customized links anywhere you want to accept dining reservations and send branded and personalized reservation confirmations to your guests.

So, to all of you out there that are frustrated with the cost of your current system, know that there are other, more affordable, options available that were designed with your success in mind.

ANNOUNCING RESERVE VERSION 2010 SPRING

Wednesday, March 31st, 2010

We’re pleased to announce ReServe Interactive software version 2010 Spring. This is the first of two releases scheduled for 2010, and it includes a series of new convenience features and platform enhancements designed to further improve our customer’s software and service experience.

Most importantly, more than ninety percent of the updates included in this release are based on direct customer input and were incorporated to meet current industry needs and requirements. We are constantly taking input from our customers so that the product we deliver consistently meets their exact and ever-changing needs. As an organization, we have employees with extensive experience in the hospitality industry so we are aware of the challenges our customers face on a daily basis. But it is our customers’ open and candid input, suggestions and recommendations that help us to further develop the product in such a way that all of its features are relevant and integral to their operations.

This latest release includes customer requested enhancements to our Catering & Event Management and Dining Reservation & Table Management modules. And we’ve added several new features including a PCI compliance package that allows customers to easily and securely accept credit cards; ReServe University, an all-inclusive training and support tool; and ReServeIT/ReQuestIT Web 2.0, a powerful new platform for processing dining reservations and event inquiries via the Internet.

But our work is not done here. We are already working on our next release which is scheduled to go live in the Fall of 2010.  We are constantly reviewing our offering, talking to our customers, gathering their input and putting everything into the development pipeline.  We’ll never stop enhancing our product offering and we will always partner with our customers to do so.

Online dining reservations…

Tuesday, February 2nd, 2010

I came across a great article in the January 2010 American Express Market Brief about restaurant trends. One of the things touched on was online dining reservations. It states that as few as 14 percent of consumers have made restaurant reservations online.  That seems like a staggeringly low number considering today’s 24/7 Internet connectivity, endless cell phone apps and the ongoing push towards the use of technology for everyday activities, such as socializing, grocery shopping and schooling. But really, if you think about it, technology can be intimidating and with so many new applications and gadgets coming down the pipeline at a steady pace, it’s no wonder that so few have taken advantage of online reservation services.

The research also explained that 44 percent of consumers, when asked what they felt was the primary advantage of using an online tool said they liked the ability to make a reservation when it was convenient for them.  Followed by not having to talk to a live human being, never being put on hold, getting an immediate confirmation of the reservation, having the reservation details entered correctly and earning rewards points for booking online.

What does all of this mean? Online reservation systems are just catching on with consumers and when they do take advantage of the ability to book a reservation online, they do it because it’s convenient and it eliminates some of the hassle associated with calling a restaurant during business hours to book a reservation.

Restaurants have several options for online dining reservation tools. The key is to find one that is convenient and cost effective for them. Steer clear of ‘per seat’ transaction fees. If a busy restaurant takes quite a few reservations online, this fee could end up costing thousands of dollars. The other consideration is finding a tool where reservation data is captured, owned and maintained by the restaurant, and the restaurant alone. Restaurants shouldn’t have to pay to use their own customer data. Finally, when a customer requests a specific reservation time and it’s unavailable, restaurants want to make sure that the guest remains on their site and in their dining room, so the ability to offer alternative dates and times is critical. No one wants a tool that will suggest different restaurants with that available date and time. That’s money out the window.  The ultimate goal should be to implement a tool that will bring in business and boost revenue. Convenience should be just as important to the restaurant owner as it is to the consumer.

ReServe offers an online reservation tool called ReServeIT.  We think it’s pretty convenient – for everyone who uses it.