Happy New Year!

Monday, January 23rd, 2012

The end of 2011 was an exciting time for us. We were busy launching ReServe Q™ online dining reservation software and gearing up for a busy New Year. We have quite a bit planned for 2012.

We will be expanding our technology platform through new and enhanced catering, event management, dining reservation and table management products, new systems and new platforms. We have hired new employees and built new partnerships. We are focused on enhancing the user experience with increasing product and support performance. And that’s just the beginning!

We have so much to do in 2012 and we look forward to sharing it all with you. Keep an eye out for upcoming posts, announcements and news throughout the year.

Impressions…

Wednesday, May 4th, 2011

Who doesn’t want to make a good impression? I think it’s innate to who we are as human beings. We want to be liked. In business, it’s all about making a good impression. Good impressions lead to customer satisfaction which leads to repeat business which leads to long-term customer loyalty. The result is recurring revenue and business growth. The challenge is in continuing to make good impressions on your new customers while still wowing your existing customer base.

Ask yourself this – do you offer your guests a meal or a complete experience? Do your customers feel special each and every time they visit? What do you know about your customers? Is it more than their name? Do you gather enough information to make each visit a special event?

Ask yourselves these questions:

1. Does my customer request the same table for every visit?
2. Does my customer request the same reservation time on the same day of every week?
3. Do they always order a specific dish or bottle of wine?
4. Does my customer routinely request the same server?
5. Does my customer celebrate special events like birthdays and anniversaries at my establishment? What special requests are made for those events?

Excellent customer service is a cornerstone for restaurant success. Our customers know this and pride themselves on the service standards they set for themselves. They have the right people in place and they use our Dining Reservation & Table Management software to gather the right guest information at each visit. Then they use that data to provide the level of service that only they can – the service they’re customers have come to expect.

“The ReServe system has improved everything from sales to guest relationships.” – Mike Frampton, The Melting Pot, Sacramento.

Case Studies in Success

Wednesday, March 2nd, 2011

Since 1996, thousands of users across more than 1,000 businesses and venues have successfully implemented our Catering, Event Management, Dining Reservation and Table Management Software across their locations. Check out the links below to see how these customers are working smarter, faster and better by taking advantage of the unique, efficiency enhancing features of our software.

McCormick & Schmick’s

Melting Pot

Harry Caray’s

Lucky Strike Lanes & Lounge

Sega GameWorks USA

Georgia Aquarium

Round Hill Country Club

Chicago Yacht Club

Hyatt Regency

Landry & Kling

Hilton Waikoloa Village

Treasure Island Hotel & Casino

Gaylord Entertainment

Icon Estates

Rubicon Estate

What’s News?

Wednesday, February 23rd, 2011

Have you seen our latest press release? Take a read…

ReServe Interactive Celebrates Continued Growth and New Product Initiatives in 2011

ReServe Interactive, an industry leader in dynamic hospitality management software, including dining reservation, table management, catering and event management systems, has achieved 14 consecutive years of growth with significant increases in key business areas including the acquisition of enterprise accounts with multiple installations.

In 2011, ReServe Interactive will introduce several new products that greatly expand the benefits of their software throughout an organization and provide cost-effective, targeted marketing to drive additional business. First to be released is ReServe Gateway, a robust web services platform that enables enterprise customers to integrate and share ReServe data intelligence with other systems, streamline operations, improve productivity and enhance guest services. 

Second, ReServe will launch ReServeQ, a platform enabling guests to make dining reservations or add themselves to a wait list using a mobile device such as an iPhone, Android or Blackberry. As part of the ReServeQ offering, ReServe is forging strategic partnerships with mobile application aggregators and online dining guides to greatly expand marketing reach for restaurants.

“2011 development plans bring functionality that offers an integrated enterprise view of financial and operational data in ReServe that can be easily extracted and used to improve operations and provide convenient guest services,” says Lynn Carter, Chief Technology Officer. “We are committed to incorporating leading-edge technology for the direct benefit of our users, ensuring that ReServe continues to remain an invaluable resource. Leveraging the fastest growing technology sector today, mobile applications and social networking, is a perfect example. Our offerings in this arena are seamlessly integrated with ReServe and provide great value to our customers by driving more business to their restaurants in a targeted and cost-effective manner.”

Carter also explains that development of these new web services is driven by the needs and requests of some of their larger enterprise customers, but the benefits of these enhancements positively impact all of their customers, as well as the restaurant industry as a whole.

“This past year exceeded our expectations. We maintained a strong presence with the small and mid-range markets while experiencing significant growth with our larger, multi-unit enterprise customers,” explains Mike Edmeyer, Vice President of Sales. “The fact that ReServe is the only tool on the market to adequately manage both events and dining reservations in one system has been a large reason for our success.”

About ReServe Interactive

ReServe Interactive specializes in Catering, Event Management, Dining Reservation and Table Managementsoftware applications for the hospitality industry. Established in 1996, ReServe Interactive software is used by more than 8,000 industry professionals across more than 1,000 hospitality venues nationwide including hotels, restaurants, sports and entertainment facilities, golf and private clubs, cultural institutions and wineries. The company has offices in Livermore, California and Delafield, Wisconsin.

What’s ahead for 2011?

Wednesday, January 19th, 2011

Here at ReServe Interactive, we’re very excited about the year ahead.  We’re directing our efforts toward the ever changing needs of our customers and the hospitality industry as a whole.  We’re focusing on web services, data integration and state-of-the-art technology advancements that not only benefit our customers’ productivity, but increase their profitability.

Keep your eye on our blog and watch for industry buzz on our latest catering, event management, dining reservation and table management product enhancements and offerings. In addition, you’ll learn more about some of our customers and the ways we’re making a difference in the way they do business, as well as select industry partnerships.

At ReServe Interactive, we embrace change and live for technological advancements. Especially when they enhance the way we serve our customers and the way our customers do business.

By the way, the first half of 2011 will bring the much anticipated launch of a new product designed for the restaurant industry. We’ll be sharing some more information soon, so keep tuning in.   

Here’s to a new year!

What our customers are saying…

Friday, January 14th, 2011

“ReServe is by far the BEST reservation/table management software I have ever used. I’ve used many different programs and nothing compares! ReServe can basically run the restaurant for me. I would gladly recommend ReServe to others.”  Rick Roberts, The Melting Pot Tucson

“I have been working on Reserve for 13 years. So with new staff coming on board I set them up with the training and decided to see what was new. It was great for me to learn all the new things that have been added in our updates but never really utilized. My staff really learned a lot and April was a great trainer! Thanks and look forward to the webinars.” Janelle Lembeck, Diablo Country Club

“Our experience thus far with ReServe, as far as timely support and response, has been nothing short of exemplary, right from sales through to planning and IT.  Thank you from our team for making this implementation so painless!” Christie Penner, The Charcoal Group of Restaurants

“We’re in the process of fully integrating the program, and our sales staff has been using the software for about 2 weeks & they’re loving it! I’m so happy to have ReServe, and am looking forward to increasing our revenue in the New Year!” Lily Watson, Sterling Affairs Catering

“As a former Delphi user, I find ReServe to be much easier to use, and I especially like the way the customer contact system works.” Sulema Kiekintveld, Wild Fire Grille

Why ReServe Interactive?

Wednesday, December 15th, 2010

Here are some simple reasons why:

• Our systems help organizations maximize the use and value of their hospitality assets by eliminating process and resource inefficiencies, and  making it effortless to implement best-practice work flows across organizations
• Our products automatically centralize information in order to give organizations real-time decision-making ability and long-term business visibility
• Unwieldy tools burden your team and leave business on the table–we provide a natural, optimal work flow that enhances efficiency and effectiveness
• Our products accelerate your own and your team’s work by anticipating next steps and automating labor-intensive tasks
• Our systems capture and update information effortlessly to enhance visibility, teamwork and communication from beginning to end
• Our intelligent solutions automatically optimize space to make it effortless for you and your staff to maximize table turns and manage events
• Our intuitive systems are easy to use, easy to train on, and make it easy for you to implement and enforce correct policies and procedures
• Our products integrate the reservation, dining and event information that helps you serve customers better before, during and after their visits
• Our systems make catering, event, reservation and table management effortless for users by automating labor-intensive tasks and anticipating natural next steps
• Our systems centralize, protect and provide secure access to the information that organizations need to make hospitality operations more productive and more profitable
• Our systems are built on industry-standard platforms, and interface with leading business, hospitality and event IT tools

Finally, we are seasoned experts who have been helping organizations optimize their hospitality operations for more than a decade.

Unique is as Unique Does

Tuesday, November 16th, 2010

There’s something to be said for a product that can be multi-dimensional in its functionality. From kitchen utensils to power tools, more and more products are being designed to meet a variety of different needs in one convenient package.

At ReServe Interactive, our software is built on a flexible platform that allows it to meet a variety of unique needs across all types of venues. Here are a few examples of customers benefiting from our distinctive platform:

Lucky Strike Lanes & Lounge- Lucky Strike’s front-of-house staff uses our Dining Reservations & Table Management software to book group bowling activities just like a restaurant would book dining reservations. Our Smart Reservation Technology™ and Graphical Floor Plan interface allow their staff to view space availability and book reservations by floor and lane-by-lane. ReServe also helps them gather customer preferences, contact information, purchase history, cancellations and no-shows.

Sega GameWorks USA- To effectively manage group event packages, which include food, beverage and game play options, GameWorks utilizes our software’s Set up & Service Wizard to populate Event Orders with pre-defined package descriptions. Once the Event Order is complete, detailed pricing, including taxes and gratuities, appears at the bottom of the contract. This is different than their previous system where the event order and invoice, each with different pricing, were printed and presented to the guest separately. GameWorks staff is now also able to view an itemized Event Order when needed to review food, beverage and game play costs.

Icon Estates/Robert Mondavi- Icon Estates, the fine wine business of Constellation Wines U.S., manages more than 13,000 tastings, tours and large-scale events each year at 13 company properties across the country. With a corporate goal to reduce costs and increase efficiencies, Icon wanted to centralize event management at five California properties, including some belonging to Constellation’s Centerra division, while improving guest experiences. To streamline processes, management centralized reservation and event operations, including winery tours, into one fully-integrated system using ReServe Anywhere®, the web-based version of our Event Management software.

Click on any of the links above to read each customer’s case study and learn more about how ReServe Interactive has met their unique operational needs.

Gaylord Entertainment – A Success Story

Wednesday, October 20th, 2010

Over the years, we’ve been fortunate to partner with some of the industry’s most renowned hospitality venues and food and beverage professionals. The list is long and the relationships we’ve cultivated are important to us on so many levels.

Just recently, we partnered with Gaylord Entertainment, a leading hospitality and entertainment company, that owns and operates Gaylord Hotels, the award-winning leader in the meeting and resort hotels industry and the Grand Ole Opry, the legendary music showcase in Nashville, Tennessee.

When the company’s existing dining reservation software provider was bought out, Gaylord Entertainment selected ReServe Anywhere®, our web-based Dining Reservation & Table Management software with ReServe It™, our web-based dining reservation interface, to manage reservations across all four properties and the dining rooms of 16 fine dining restaurants.

By working together, we created a solution that centralizes Gaylord’s dining reservation process, makes reservation and customer data accessible to individual restaurants, multiple call centers, and hotel concierge staff; as well as accepts reservations through the company’s website. In addition, their staff communicates more effectively within each location and continues to provide superior customer service.

Click on the link below to learn more about this partnership.

http://www.reserveinteractive.com/downloads/case-studies/Gaylord-Entertainment.pdf

A special thank you to Gaylord Entertainment for sharing their story with us. And another thank you to all of our customers for their ongoing partnership. We appreciate you and look forward to continuing business together.

Have recent economic conditions made you stronger?

Thursday, July 15th, 2010

Reports vary across the industry – some hospitality segments have continued to show steady growth, some have struggled and are eager for a comeback, while others have remained stable.

Where did your organization fall over the last couple of years?  What changes have you made to position yourself for growth as economic conditions improve? 

Many industry segments have taken this challenging time as an opportunity to improve operations, develop management and build relationships with industry partners. They have focused on improving existing processes and finding ways to save money without sacrificing service and quality. Many have decided to invest in technology solutions developed to help them streamline operations and enhance efficiencies.

We’ve found that more of our newer customers are choosing ReServe Anywhere®, our web-based Dining Reservation, Table Management, Catering and Event Management solutions, because they offer all of the functionality and efficiency-creating features of our traditional client/server software without the costs associated with purchasing extra hardware and investing in additional on-property IT resources. All they need is a high speed internet connection and they can connect to their business from anywhere, at anytime. This allows them to take advantage of tools that help them make great strides in improving productivity, streamlining operations, and enhancing customer service, all while positioning themselves strongly in today’s competitive landscape.

When considered smartly, technology can be an ally in the fight for growth in this touchy economic environment.  Let the solutions you choose give you the added strength you need to thrive.