Tuesday, April 26th, 2011
At ReServe Interactive, our product services and technical support staff members notoriously go above and beyond to help our customers. I’d like to share just a few of the latest comments we’ve received from our customers about our team.
“Thank you! It’s especially nice to call the help desk and get a live person without having to wait or press a bunch of buttons on the phone!” Holly Young, Event Sales Manager. Butte Creek Country Club
“Of all of the companies I’ve worked with, I’m most impressed with ReServe’s customer service. They quickly understand my needs and deal with my concerns right away. They work hard to correct core issues, not just slap band-aids on them. They are a well-trained organization. I always know what I’m getting and where I stand with ReServe. I wish everyone’s support was like yours.” Mark Chapman, Owner. The Melting Pot – Tulsa
“The representative I worked with was so helpful and kind. I so appreciated his ability to quickly resolve the issue so that I could get back to my work. I was working for a few hours at home on some things that HAD to be done right away. Thanks again!!” Saundra Tidswell, Sales Manager. The Aerie at Eagle Landing Golf Course
Since the beginning, we have been lucky to have dedicated, hard working employees who have gone above and beyond any job description to service our customers and represent ReServe Interactive. Each individual has committed themselves to our mission of creating and supporting best-in-class technology solutions that significantly improve our customers’ everyday lives.
We hope you have the chance to work with our team at some point. They’ve elevated customer service to true customer care.
Thursday, August 19th, 2010
After a technical support call is received and resolved by our Product and Technical Support Services Team, we send a survey to the customers requesting they rate the quality of the service they received on a scale of 1 to 5, with 5 being Excellent. This is done with every support call logged so that we can continually enhance our internal processes and offer the highest levels of customer service.
We’re happy to share that this past July, 98 percent of customers surveyed gave our support technicians a ranking of 5 when asked about their technical knowledge and helpfulness.
You see, here’s where we do things differently. Our Product and Technical Support Services Team is comprised of technical staff, trainers and data customization specialists. That means many of our customers have the added value of working with the same ReServe team members from the time of initial installation. Certain staff members specialize in specific software modules, and the entire Product and Technical Support Services Team has a keen understanding of the hospitality industry. In addition, through close interaction and ongoing partnership, team members become knowledgeable of the specific operational requirements of each individual customer. What results is a level of service that exceeds industry standards and provides our customers with a unique support experience that keeps them productive, efficient and profitable.
And our customers agree. Here are a couple of quotes from those surveyed in July.
“Always a pleasure working with representatives from Reserve. EXTREMELY helpful and kind (patient!). Thank you for the on-the -spot assistance to my impromptu phone call. You made my day easier.”
“ReServe Representatives have consistently been helpful EVERY time that I have called. I have always received an immediate response as well as a solution.”
Thank you to everyone who participates in our support surveys! As always, it’s a pleasure serving you!
Wednesday, May 12th, 2010
Today, I’d like to introduce you to Ron Goodell, our Vice President & Chief Customer Relations Officer. Ron has occupied a seat on the Board of Directors for ReServe Interactive since 1996, and joined us full-time in 1999 after spending three years as the Executive Chef at the Bellevue Club in Oakland, California. There, he managed kitchen operations and fine-tuned his computer experience in restaurant management applications.
Prior to that, Ron spent five years at Wente Vineyards Winery and Restaurant as the Executive Chef for Catering and Conference Services. Ron was frequently chosen to represent Wente Bros. nationally and internationally at food and wine expositions. Throughout his career in the hospitality industry, Ron has been an early adopter of technology, understanding the competitive edge it can bring to an organization.
Ron is a graduate of the Mitchell Technical Institute. He also graduated with high honors from the California Culinary Academy, and was selected the top California Culinary Student in 1989. He serves as an officer of the company and is a member of its Board of Directors.
Ron brings a unique perspective to our organization with his in-depth knowledge of the hospitality industry and his expertise in technology applications. He serves an important role in assisting our customers and driving the product and technical support team to provide the highest levels of service.
