Wednesday, May 12th, 2010
Today, I’d like to introduce you to Ron Goodell, our Vice President & Chief Customer Relations Officer. Ron has occupied a seat on the Board of Directors for ReServe Interactive since 1996, and joined us full-time in 1999 after spending three years as the Executive Chef at the Bellevue Club in Oakland, California. There, he managed kitchen operations and fine-tuned his computer experience in restaurant management applications.
Prior to that, Ron spent five years at Wente Vineyards Winery and Restaurant as the Executive Chef for Catering and Conference Services. Ron was frequently chosen to represent Wente Bros. nationally and internationally at food and wine expositions. Throughout his career in the hospitality industry, Ron has been an early adopter of technology, understanding the competitive edge it can bring to an organization.
Ron is a graduate of the Mitchell Technical Institute. He also graduated with high honors from the California Culinary Academy, and was selected the top California Culinary Student in 1989. He serves as an officer of the company and is a member of its Board of Directors.
Ron brings a unique perspective to our organization with his in-depth knowledge of the hospitality industry and his expertise in technology applications. He serves an important role in assisting our customers and driving the product and technical support team to provide the highest levels of service.
Thursday, December 10th, 2009
The headlines are as diverse as snowflakes – “restaurants are struggling”, “restaurant business is on the upswing”, “private dining business at all time low”, “private dining offers new opportunities this season”. Regardless of the range of reports, one thing is true – people look forward to the fun and festivities of the holidays.
Across the country, events have been planned and private dining and banquet rooms have been booked. Are you ready? From holiday parties to corporate luncheons to celebratory dinners, holiday events present a wonderful opportunity to let your business offering shine. With a focus on guest accommodation and superior customer service, holiday-goers can easily become long-term, loyal customers.
Begin with a plan to impress. Use the tools at your disposal to ensure the seamless execution of your customers’ events. From the technology you use to manage those events to the selection of table linens your guests can choose from, go above and beyond to cross every ‘I’ and dot every ‘T’. Shower your guests with extra attention by dedicating staff who will focus on managing your holiday event schedule. Plan carefully and you won’t run the risk of over- or under-staffing your event space or dining room.
Now is a great time to flex your consulting muscles by assisting your customers in executing a memorable holiday event that won’t break the bank. Many venues are offering reservations before and after peak hours to accommodate customers working with tighter budgets. Some have broadened or revised their party menus to include a range of items at various price points. Think outside the box to generate ideas that will impress your customers without taking away from your bottom line.
If you’re booked through the season and everything is set to go, enjoy this time of celebration and may all of your wishes for a profitable holiday season come true.
Wednesday, October 28th, 2009
Vince Lombardi once said “The achievements of an organization are the result of the combined effort of each individual.” This is especially true for us.
Since our inception, we have been fortunate to have dedicated, hard working employees who have gone above and beyond any job description to serve our customers and represent ReServe Interactive. Each individual has committed themselves to our mission of creating best-in-class technology solutions that significantly improve our customers’ everyday lives. The result of their commitment is 13 years of growth and success, as well as a willingness by our customers to regularly compliment our staff on their customer service and technical expertise.
For example, customers have sent us notes saying things like:
“Support staff are ALWAYS timely, helpful, and kind. ReServe has wonderful support services!”
“You guys have been so attentive and aware of our needs and I can’t thank you enough for your time, energy and patience!”
“I always get a great response with all my queries. Everyone has always been knowledgeable and courteous. I can’t speak highly enough about your team…”
Over and over again, our employees have proved to us that they are among the best of the best. From training to product support, development to sales, absolutely everyone in our organization is critical to our overall success.
So, just in case I don’t say it often enough, thank you to all ReServe Interactive employees for your time, dedication and integrity.
