Customer Review of ReServe Interactive: Tavern+Bowl

Try finding a platform which integrates with your event management system to prevent double bookings. The struggle is real. Enter ReServe Cloud® hospitality software, the solution to that problem.

Michael Douglas
Director of IT

Serving the San Diego and Orange Counties as the premiere bowling and tavern experience, the Tavern+Bowl family plays for keeps. Open late 7 days a week, they offer a great spot for corporate, party and private needs. With extensive menus, sports packages, bowling lanes, and a fun and upbeat atmosphere, there is a need for an event management and reservations system that can meet high demand and volume.

The Challenge

I'm Michael Douglas, corporate Director of IT for the Tavern+Bowl family of entertainment centers. When I was redesigning Tavern+Bowl’s mobile-optimized, user-friendly website, I wanted to include something unheard of by other lifestyle-driven bowling centers … online reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud, the solution to that problem.

Angela, Mike and the entire sales team are the best sales people you could ever ask to work with. They weren't pushy and they didn't over promise on anything they couldn't deliver. Jake, Melanie and the implementation team were extremely dedicated to our getting the software configured just for us. Their response rate and timing to questions and e-mails was top notch. They really cared for us, and really wanted to make this work. Lynn and the development team were instrumental in adding additional features to the platform so we could execute the use of the online reservation portal just as we intended it. ReServe Interactive has a friendly and dedicated team that truly cares about their customers. They are constantly coming out with new features and adapting to the lifestyle of its user base. ReServe Interactive has proven to be a great partner for us thus far, and I'm excited at what the future has in store!

Michael Douglas
Director of IT
Other customers of ReServe include:
ACME Bowling, Billiards and Events / Tavern+Bowl / Fast Lane Entertainment / PINZ Entertainment / Pinstripes, Inc. / 10Pins Bowling Lounge