It’s All About the Details!

03/25/2016 by Jeff Walden

Belvedere Events and Banquets, in Chicago,  was looking for venue management software.  They recently came on-board with ReServe Interactive, seeking a better way to keep track of all the details to effectively manage and execute events, while accommodating customer needs, and presenting a polished image.  Sound familiar?  It’s all about the details, isn’t it? 

Belvedere Event Planner, Jodi, shared with us that the Service Details portion of the event software allows menus to be built into the system, make booking fast and easy, with a high degree of customization. The Reporting tool provides her with access to every bit of data to build reports; she finds it extremely user-friendly, allowing the reports to pull exactly what they need.  Using the CRM component allows her to capture all client details, including preferences, so they can do suggestive selling, and provide a higher level of service to their clients by having customer insights.  Keeping track of back and forth correspondence within ReServe Cloud® software means they can quickly and easily produce and transmit emails and documents that are automatically tailored to that customer and their event, in addition to looking very professional.

Here’s what Jodi specifically had to say about her experience with ReServe, “First, the service I received by the implementation team who set-up the software and provided training was amazing!  I’ve never experienced such great customer service! I love how customizable the software is and that I have access to everything. And it’s so easy! From creating and editing new menus, to creating reports that give me just the information I need, the way I want to see it, being able to track all the details related to a client’s preferences allows me to give the VIP level of service that keeps them coming back, and referring new customers to us.” 

A top notch Event Management software system, and stand-out customer service…we can provide that for you too!  For more information on ReServe’s entire suite of hospitality management solutions, including Catering and Event Management, Reservations and Table Management, give us a call at 925/456-6700, or fill out the Contact Us form on our website. You’ll be glad you did.

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