Posts Tagged ‘operations’

Remember the Customer in Customer Service

03/03/2015 by ReServe Interactive

You can invest in ambiance, a fabulous menu and all of the bells and whistles that make your business stand out, but if your customer service is lacking, you might as well kiss all of that investment goodbye. According to The Multibillion Cost of Poor Customer Service by NewVoiceMedia, after a positive experience, 69% of […]

Multi-Unit Management – The Benefits of Technology

02/26/2015 by ReServe Interactive

Multi-unit restaurants often struggle with managing operations across all of their sites. Some restaurants rely on onsite managers to turn in accurate financials each day so that corporate management can analyze activity. Other companies send district managers out to each location to gather the same information. This can result is inaccurate and incomplete data, miscommunication and […]

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