Floor Management ...
The ReServe iQ® platform takes service to a whole new level and can be used to manage any reserved asset, including dining tables, bowling or bocce lanes, tennis courts, wine tours and tastings, you name it. Use ReServe iQ to get the most out of your reservation inventory without sacrificing service.
Tightly integrated with ReServe Cloud® Reservation and Event Management software, ReServe iQ manages service for an integrated guest list from advanced reservations, special events and walk-ins. No detail is lost. From the reservationist, to the host, to the server … guest preferences, club memberships and special requests are easily communicated, making it effortless for your staff to provide that memorable experience that builds customer loyalty and repeat business.
Let ReServe iQ make the smart choices to keep your operations running smoothly and your staff focused on service.
ReServe iQ, reservation asset management for the iPad, offers all of the convenience of the iPad® while providing a smart and powerful tool to manage your venue more effectively.
- Efficiently manage walk-ins, call-aheads and advanced reservations
- Accurately quote wait times
- Reduce asset idle time
- Increase turn rates
- Eliminate pagers with SMS text messaging
Now you can manage the floor with the tip of your finger. Automatically take full advantage of your seating capacity and increase turns while reducing asset idle time. Our patent-pending iPad Reservation Asset Management software is the first of its kind to provide a custom representation of your venue seating strategy to help you easily direct the flow of guests, assign tables and other reserved assets and accommodate walk-in traffic.
Working with or without advanced reservations, our patent pending Timeline Manager is constantly monitoring service period activity and making adjustments in seating assignments in real time.
It intelligently allocates assets and adjusts service durations based on actual guest behavior.
When guests overstay, leave early or don’t show, the Timeline Manager automatically adjusts upcoming asset assignments to maximize turns, while taking into consideration guest's requests, and evenly distributing covers across servers. How smart is that?
Server stations are noted by colored borders, service status is represented by color changes, timers indicate service duration, and chairs illuminate to show the number of guests seated at an asset.
Our unique Recommended Seating feature called Game Plan, highlights and "jiggles" assets that meet guest criteria, factoring in capacity, guest requests and server rotation. So much more than a pretty picture!
Working with or without advanced reservations, guests can be located, added or removed in real time. Send text messages to mobile phones when assets are ready for seating and eliminate those costly pagers.
Guests in the Parking Lot are automatically updated as the Recommended Seating feature evaluates traffic flow and makes seating recommendations based on your prioritized seating parameters, all in an effort to "empty" the Parking Lot as quickly as possible. No more forgotten guests who have been waiting past their quoted time.
A unique analysis and reporting feature that provides real-time service details including assets seated and actual seats occupied; the number of guests awaiting service, in service and service completion; actual turn rates, bus-to-clear times, asset idle times, number of asset turns; and current wait times for parties of two, four and six - all at a glance.
The Server Ledger gives you the information you need to manage wait staff, including server arrival times, active covers, active assets, total covers, total assets and time last seated. No more guessing about server rotation or which server to cut next. Want to know how efficient a server is? The intelligence behind ReServe iQ floor management software for the iPad tracks turn rates by server.
Create professional dining reservation sheets, confirmation letters, cover count analyses, revenue summaries, detailed guest visit histories, and more.
Recognize and differentiate club member guests, track memberships and renewals.
Communicate reservation information to guests using SMS Texting.
Track referrals, establish incentive programs for concierges, share customized reservation widgets and short links on your website, social media and third-party marketing sites.
Limit access to features on a per-user and per-restaurant basis.
Rest assured with PCI Compliant Credit Card Processing.