Read software reviews and learn why our customers believe ReServe Interactive offers the best hospitality management software in the industry.
Exactly what we were looking for!
In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting - ReServe Cloud has ticked all of these boxes. I'm continually blown away by the high level of service provided by the entire team at ReServe Interactive - they're fast, comprehensive and really, really nice. With the "Chat" button in the system, their team has become an extension of our own, always only a click away and ready to help. ReServe Cloud was exactly what we were looking for and we couldn't be happier with our choice.
Service Is Phenomenal
The customer service is absolutely phenomenal!
Dayna Schlefstein, Columbus State Community College
Software Has Everything I Need
Let me just start of by saying, "You guys are the best"!!! I really didn't expect this. Your customer service is amazing! Most definitely not what I'm used to. Love the software, it has everything I need!!
Tamara Pribilic, Black Knight Inn
Makes Our Jobs SO MUCH Easier
I love how you help customize our account! There are a few things that we wish could be possible that are not, but the majority of the product makes our jobs SO MUCH easier! Thank you for all your hard work! Dustin, Taylor and Adam are AWESOME!
Jaymee Bohannon, On Jackson
Nothing Better Than Chat Support
The videos and documents are a huge help, but nothing is better than your online chat support to get quick solutions to issues or questions that arise.
Wes Coulter, Peachtree & Ward Catering
Responsive Customer Service and Software Enhancements
Very happy with the Customer Service and all of the software changes that have been addressed and completed on our behalf!
Jennifer Koen, Woodbine Entertainment Group
Modern User Interface
The interface is great and modern - the system works perfectly with our other systems and creates a unique and easy way to organize events.
Heather Vanandel, Splitsville Lanes
Great, love the functionality. Reserve Cloud is useful, powerful, and easily customize-able. Handles as much or as little as you need it to.
Phillip Bulger, Gourmet Cuisine
Review from Jill Pratt
I came on board here and Reserve was already being used, but no one was fluent with it. Everyone, myself included, just kind of fumbled around and tried our best. ReserveU was an awesome resource for this, but I knew there was functionality we were missing. So I asked for some training and in under 2 hours, the representative was able to show me myriads of ways to capitalize on the fantastic functionality in Reserve. It is a powerful tool once you know how to get around it.
Jill Pratt, Flying Tee
Lots of customization
This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections. However, once you get use to the software it's much easier to maneuver the site.
One con of the site is that many of the sections are not collapsible which means lots of scrolling on long pages.
For ex, on the event details page, you are not able to collapse the sections (event details, billing details, functions, etc) which makes for a long page to scroll through. It would be nice that when you click on that page, all of the sections were collapsed and you could expand the section you needed to look at. This especially gets over whelming when you have information in multiple sections. It would make the page more attractive to the eye as it can be a bit overwhelming.
Katie Morris, Tesori Restaurant
New user of the cloud Reserve
I have enjoyed Reserve for years. The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial. The customer service reps are awesome. I would highly recommend Reserve to others. Thank you.
Brenda Manuel, MS e-Center @ JSU
I had a short training on this program but it was easy to learn and adapt to. the program is easy to learn and customer support at the beginning was very helpful
Jamal Alashmaly, Townhouse
Very satisfied with ReServe from start to finish! Thank you Angela for all you do for us.
Angela has been wonderful to work with, her attention to detail and follow up has exceptional. I'm at ease knowing she is handling our accounts. Thank you for all you do. We have signed on many accounts with ReServe and will continue because of the service we receive.
Maria Skubal, Lodgeworks
Professional and Accurate
Since getting reserve we have had many compliments on how professional our contracts now look. It has really helped streamline our event planning and making sure the information gets from point A to Z quickly and clearly.
Jessica Diamon, Airway Fun Center
Sales and Venue Manager
Great Event Software! Park Grill has been able to track and secure more business with this platform. We believe our customers understand our documents and don't have many questions because everything is listed out for them.
Kelly Lynch, Park Grill
CAN'T SAY ENOUGH GREAT THINGS ABOUT RESERVE INTERACTIVE!!!!
GREAT CUSTOMER SERVICE!!! Always so helpful, courteous, patient and immediately available to their clients.
Jennifer Brown-Thornley, Talk of the Town Restaurants
We use the program daily to book and help plan Weddings and other banquet events. Its been very helpful with keeping all events organized.
Katie Williams, Makoy Center
Woodbine Entertainment Group Reserve Interactive
Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.
Joseph Araujo, Woodbine Entertainment Group
Loved Reserve Anywhere. Reserve cloud is more labor intensive to use - more steps to accomplish a BEO
Ease of document creation, the support team is great
Elizabeth McGlinn, One Atlantic
Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!
Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.
Tamara Pribilic, Black Knight Inn
Event Management & Online Reservation Powerhouse
When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers¿ Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.
In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.
Michael Douglas, Tavern+Bowl
Reserve Interactive Cloud
Switching over from Reserve Anywhere to the cloud based version was wonderful! It is so easy to use and planning events takes minutes!
The calendar view to quickly look at what is coming up event wise. I also like that the software breaks items into category so each department knows exactly where to look to get the information they are seeking.
Leslie Miller, Michigan Shores Club
It's a time saver, great customer service and so easy. It let's you do a Banquet Event Order in a matter of minutes. Love that it has a spell check feature.
Amelia Hager, Spring Hallow Golf Club
Love the Software
Love the software and the added updates.
The easy accessibility and information storage support are very helpful!
And Keith is great to work with!
MaryAnn Szlachetka, Bay Colony Beach Club
Canoe Brook Country Club
It's taken a Club who used a GIANT red book to book events into the next generation. Everyone on property has access to the system and at any given point they can see what is going on at the club.
Taylor Rossi, Canoe Brook Country Club
Epic Sales Management Tool
I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.
Troy Sacco, American Golf Corporation