La Navona, Columbus Ohio
Customer Success is always our goal, and when we hit the mark, everyone wins! Recently, we chatted with Teena at La Navona, and asked her a few questions about her experience with ReServe Interactive, and specifically with the ReServe Cloud® Catering and Event Management software. Here’s what she had to say...
Could you tell us a little about your organization?
We are a private event facility that handles about 250 events per year, ranging from small affairs such as Bridal Showers with 20-30 guests, to large Wedding Receptions and Holiday Parties with up to 250 guests. In addition to our event space, we have an in-house kitchen, so we handle all of the food, beverage, and setup and service requirements for our guests.
How are you currently using ReServe Cloud Catering and Event Management software?
To be honest, I think of ReServe Cloud like I think of my iPhone… it has so many bells and whistles, but we are probably only using about 40% of its capabilities. It’s good to know that the other features are available for us to grow into. Primarily, we utilize the calendar features to book events, and prevent double bookings, along with the Event Lifecycle Technology, which helps to know exactly where we are in the process of managing events… Are they in the inquiry phase? Do we have a signed contract? Has an invoice been generated and the event closed out? And so on. I love that when I first log into ReServe in the morning, I’m immediately presented with reminders for all the tasks I need to do, such as follow-up with a client to finalize their menu choices for the Event Order, or remind a bride that she has a payment due – ReServe Cloud really keeps me organized! The email and document templates are a huge time saver, helping us to generate contracts, invoices and event orders with much less effort, and of course the data available via the reports allows us to keep our finger on the pulse of our business and make informed business decisions.
What were you using to manage operations before implementing ReServe Cloud software? What challenges did you face?
Having used ReServe Cloud at a previous venue, I knew we needed something more than just a Google Calendar and Microsoft Word. The owners recognized the value of having a good solution in place, so we purchased our subscription to the ReServe Cloud software less than three weeks after opening our doors.
What made you choose ReServe Cloud Catering and Event Management software?
I chose ReServe Cloud software because it is very organized and intuitive. Once you go through the training, it’s really easy to customize the software and make changes to meet your needs. The ReServe Interactive Customer Care team is AMAZING! They are always quick to respond when you need help. I also love the ReServe University feature built right into the software… 9 times out of 10, if I need to figure out how to do something, the answer I need is right there.
Can you tell us about your experience with the software sales, implementation and training process?
Going through the sales process with ReServe Interactive was very fast, easy, and streamlined. What I really appreciated was that I was not pressured into upgrading to a higher package that had features we didn’t need. The whole process was a very comfortable, and low pressure experience, which is part of the reason we went with ReServe. Some of the other software companies were very pushy, which I found to be obnoxious. The Onboarding process was very simple. We just filled out the worksheets and sent in our various menus and packages, and the ReServe team took care of everything!
What features/functionality of the software are the most beneficial to you?
The Event Orders assure that everyone is on the same page, and the Financial Reports help us to keep our eye on the prize!
What were your short-term goals with ReServe? Have you achieved those goals?
We needed to be more organized, and streamline our processes. Another goal was to be able to better track leads, and improve the follow up on leads to generate more sales. We have definitely achieved that goal. It’s very helpful to be able to keep tabs on all the leads, and keep notes to help remind me of details so may personalize my sales approach to that client. I haven’t actually quantified the increased business in terms of revenue, but it’s easy to see just by looking at the Event Calendar that we have a strong upward trend, with year-over-year increases in events, as high as double the previous year during certain months. ReServe Cloud software has helped make me a better salesperson!
What are your long-term goals with ReServe?
Personally, I have a goal to continually add to my professional development by training myself to utilize more of the available features.
How would you describe your experience with ReServe Interactive as an organization?
We have been very pleased with the product and service provided by ReServe and will continue to be a customer and a reference!
It was a honor to receive such high praise from La Navona, and we would be thrilled for you to tell your Customer Success story, too. So, if you’re already part of the ReServe family, and would be willing to share your experience, please let us know. And if you’re not yet one of our valued customers, and want to learn more, just reach-out. You can visit us at www.reserveinteractive.com or give us a call at 925/456-6700.